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<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">I am only doing selected DNs in a call center, and a group that has regulatory requirements for calls to be recorded.
Zoom’s on-demand feature allows the user to select a call to be “recorded” either during the call, or up to 30 minutes after it is completed. This is done by an XML service on the call-recording server accessed by a subscribed service on those users’ phones.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">With the “pre-record” feature, all calls on line are recorded, but discarded after a time period unless the user
requests the call to be saved.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"> </span></p>
<p class="MsoNormal" style="margin: 0in 0in 0.0001pt; "><span style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);">Jeff</span></p>
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<span style="-webkit-text-size-adjust: auto;">Sent from my iPad</span></div>
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On Jan 3, 2013, at 8:27 AM, "Robert Hass" <<a href="mailto:robhass@gmail.com">robhass@gmail.com</a>> wrote:<br>
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<div>Thanks for info
<div>Are you recording allcalls or only selected DNs ?</div>
<div>Is it possible to on/off recording by user using some XML application or soft key on user's phone ?</div>
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<div>Rob<span></span><br>
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On Thursday, January 3, 2013, Orr, Jeff B. wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi Rob,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I just went through this for our environment. Call manager will provide the backend requirements to do recordings. However, you will need a 3<sup>rd</sup> party
software to actually record and store the calls. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">We evaluated several options and went with Zoom. It is a nice, Linux based recording software. It fully supports spanless recordings and can function as record
all the time or on-demand recording. It does this by actually recording every call, and then allowing a user to press a service button to record a call that occurred earlier.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Jeff
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">____________________________________<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Jeff Orr<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Technical Services - Network Engineer<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Park National Corporation (AMEX: PRK)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1f497d">This message is confidential and is intended only for the named recipients, and may contain information that is privileged, or exempt from disclosure under applicable
law. If you are not the intended recipients of the email, you are hereby notified that the dissemination, distribution or copying of this e-mail or its contents is strictly prohibited. If you received this e-mail in error, please notify the sender at either
the e-mail address or the phone number above and delete this e-mail from your computer.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="javascript:_e({}, 'cvml', 'cisco-voip-bounces@puck.nether.net');" target="_blank">
cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="javascript:_e({}, 'cvml', 'cisco-voip-bounces@puck.nether.net');" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Robert Hass<br>
<b>Sent:</b> Wednesday, January 02, 2013 8:47 PM<br>
<b>To:</b> cisco-voip<br>
<b>Subject:</b> [cisco-voip] Call Recording on CUCM<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi<u></u><u></u></p>
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<p class="MsoNormal">My boss asked if we can enable call recording on our CUCM 8.6 (just CUCM without Contact Center).<u></u><u></u></p>
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<p class="MsoNormal">We considering two options of call recording<u></u><u></u></p>
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<p class="MsoNormal">a) record all voice calls<u></u><u></u></p>
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<p class="MsoNormal">b) record voice calls on demand - user can turn on/off recording via xml application of softkey on the phone<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">My question : Are above scenarios of call recording are possible on CUCM ? What else I need - probably server for call-recording with big amount of storange and some additional software (Zoom ? Cisco ?)<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">thanks for help<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Rob<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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