<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">What's a packet capture show the phone trying to do, and what is it configured to use for the directory URL? Unfortunately that error can cover anything from a simple DNS resolution problem to misconfigured URLs, to HTTPS cert exchange issues. You really need to see what the phone is trying to do (or see that it isn't actually sending anything) to get a better clue.<div><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">-Ryan</span>
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<br><div><div>On Jan 9, 2013, at 6:04 PM, Erick B. <<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div dir="ltr">What is the error message?<div><br></div><div style="">I had similar issue with 7935 (host not found error) and 8.5 but 7935 EOL and had worked with TAC and these 2 bug id's were provided to us. </div><div style="">
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<span style="font-size:11pt;font-family:Calibri,sans-serif">CSCtb89353 & CSCtb96601 </span><br></div><div style=""><span style="font-size:11pt;font-family:Calibri,sans-serif"><br></span></div><div style=""><span style="font-size:11pt;font-family:Calibri,sans-serif">TAC had told us to get a 7936 and use at least 3-3-21 version firmware. This was in Jan 2012. I don't believe the client got 7936s yet... </span></div>
<div style=""><span style="font-size:11pt;font-family:Calibri,sans-serif"><br></span></div><div style=""><span style="font-size:11pt;font-family:Calibri,sans-serif"><br></span></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">
On Wed, Jan 9, 2013 at 2:47 PM, Scott Voll <span dir="ltr"><<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">All of my 7936 conference phones, when you press the corporate directory, come up with error condition.<div><br></div><div>they are running: cmterm_7936.3-3-21-0 and my CM is version 8.6.2.22900-9.</div>
<div><br></div><div>I'm not finding a bug when I search. Maybe my searching is bad.</div><div><br></div><div>Anyone know how to fix it? all my 796x and 7970 work fine with the corporate directory.</div>
<div><br></div><div>TIA</div><span class="HOEnZb"><font color="#888888"><div><br></div><div>Scott</div></font></span></div>
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