<div>Ryan (sorry I forgot to reply to all)</div><div><br>Thanks for the Reply</div><div> </div><div>Oddly enough we are.</div><div> </div><div>This probably has something to do with MOH in general?</div><div><br>Internally when I user puts another user on hold everything works. No MOH plays and they can hold and unhold the call just fine.</div>
<div> </div><div>I tested calling from an external number. Once I put the external caller on hold the MOH played but I was unable to resume the call. When I hit resume on the deskphone the MOH still played to the external caller and there was no sound on the deskphone.<br>
<br></div><div class="gmail_quote">On Mon, Jan 14, 2013 at 5:25 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br><blockquote style="margin:0px 0px 0px 0.8ex;padding-left:1ex;border-left-color:rgb(204,204,204);border-left-width:1px;border-left-style:solid" class="gmail_quote">
<div style="word-wrap:break-word">Do you get similar behavior if you just hold and resume the call outside SNR features? <div><span class="HOEnZb"><font color="#888888"><br><div>
<span style="text-transform:none;text-indent:0px;letter-spacing:normal;word-spacing:0px;white-space:normal;border-collapse:separate">-Ryan</span>
</div></font></span><div><div class="h5">
<br><div><div>On Jan 14, 2013, at 4:18 PM, Dane Newman <<a href="mailto:dane.newman@gmail.com" target="_blank">dane.newman@gmail.com</a>> wrote:</div><br><div>Using keyboard-interactive authentication. <br>
Password: <br><br>Cisco3825# <br>Cisco3825#sh ver <br>
Cisco IOS Software, 3800 Software (C3825-ADVENTERPRISEK9_IVS_LI-M), Version 15.1<br>(4)M5, RELEASE SOFTWARE (fc1) <br>Technical Support: <a href="http://www.cisco.com/techsupport" target="_blank">http://www.cisco.com/techsupport</a> <br>
Copyright (c) 1986-2012 by Cisco Systems, Inc. <br>Compiled Tue 04-Sep-12 17:25 by prod_rel_team <br><br>ROM: System Bootstrap, Version 12.4(13r)T10, RELEASE SOFTWARE (fc1) <br>
<br>Cisco3825 uptime is 1 week, 1 day, 1 hour, 38 minutes <br>System returned to ROM by power-on <br>System image file is "flash:c3825-adventerprisek9_ivs_li-mz.151-4.M5.bin" <br>
Last reload type: Normal Reload <br><br><br>This product contains cryptographic features and is subject to United <br>States and local country laws governing import, export, transfer and <br>
use. Delivery of Cisco cryptographic products does not imply <br>third-party authority to import, export, distribute or use encryption. <br>Importers, exporters, distributors and users are responsible for <br>
compliance with U.S. and local country laws. By using this product you <br>agree to comply with applicable laws and regulations. If you are unable <br>to comply with U.S. and local laws, return this product immediately. <br>
<br>A summary of U.S. laws governing Cisco cryptographic products may be found at: <br><a href="http://www.cisco.com/wwl/export/crypto/tool/stqrg.html" target="_blank">http://www.cisco.com/wwl/export/crypto/tool/stqrg.html</a> <br>
<br>If you require further assistance please contact us by sending email to <br><a href="mailto:export@cisco.com" target="_blank">export@cisco.com</a>. <br>
<br>Cisco 3825 (revision 1.2) with 1011712K/36864K bytes of memory. <br>Processor board ID FTX1237A1T0 <br>2 Gigabit Ethernet interfaces <br>
2 Channelized T1/PRI ports <br>1 Virtual Private Network (VPN) Module <br>DRAM configuration is 64 bits wide with parity enabled. <br>
479K bytes of NVRAM. <br>500472K bytes of ATA System CompactFlash (Read/Write) <br><br><br>License Info: <br>
<br>License UDI: <br><br>------------------------------------------------- <br>Device# PID SN <br>
<br>Sent from my mobile device<br><br>On Jan 14, 2013, at 4:11 PM, Kenneth Hayes <<a href="mailto:kennethwhayes@gmail.com" target="_blank">kennethwhayes@gmail.com</a>> wrote:<br><br><blockquote type="cite">What version of code are you running on the CUBE?<br>
<br>Sent from my iPhone<br><br>On Jan 14, 2013, at 3:43 PM, Dane Newman <<a href="mailto:dane.newman@gmail.com" target="_blank">dane.newman@gmail.com</a>> wrote:<br><br><blockquote type="cite">Hello<br><br>I have an issue when users are connected to a call and hit the mobility soft key button on 9971 phones when a call is active, the phone system rings on the mobile number configured in the system. When they pick up the the mobile number it just plays what sounds like hold music on both ends of the call (I believe this music is coming from cucm but I haven't heard it before) instead of providing 2 way voice.<br>
<br>In another senario with what I believe is the same issue. If a user picks up on there cell phone first (using single number reach) opposed to the deskphone the call is connected with 2 way voice and no issues exist. If the user then hangs up his cell phone with the intent to take the call on his deskphone the calling party starts hearing the hold music. Once the user picks up the call on his deskphone he hears nothing but the calling party is still hearing the hold music. It is not working as intended where 2 way voice happens once the user hangs up his mobile phone and picks up on his deskphone 2 way voice should happen.<br>
<br>My topology is as follows..<br><br><br>PSDN --> SIP TRUNK FROM ITSP --> 3825 CUBE --->CUCM -->DESKPHOHE<br><br>Calls are sent back out the SIP trunk to the ITSP when using mobile connect/snr.<br><br>Does anyone have any ideas how I can make 2 way voice happen instead of the hold music when the calls are picked up?<br>
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