<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><blockquote type="cite"> Last=TCP-timeout</blockquote><div><br></div>This means the phone dropped because it timed out the TCP session to CUCM. A phone load upgrade could certainly help if it's the phone's behavior that is causing the TCP timeout but it certainly isn't guaranteed. <div><br></div><div>You'll need to look at the traffic from the phone to CUCM, check for proper QOS, look for dropped packets, etc. </div><div><br></div><div><div><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; border-spacing: 0px; ">-Ryan</span>
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<br><div><div>On Jan 30, 2013, at 1:04 PM, "Linsemier, Matthew" <<a href="mailto:MLinsemier@thedoctors.com">MLinsemier@thedoctors.com</a>> wrote:</div><br class="Apple-interchange-newline"><div lang="EN-US" link="blue" vlink="purple" style="font-family: 'Lucida Grande'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div><br class="webkit-block-placeholder"></div><div class="WordSection1" style="page: WordSection1; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">We saw this a lot on our old CUCM 6.1(x) server.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><br>The issue was resolved when they moved to new firmware 9.3.1SR1 during our transition to CUCM 8.6(4).<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I would load the new device pack or maybe specific firmware for that model of phone and test one to see if it resolves the issue.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Matt<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: purple; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-<a href="mailto:voip-bounces@puck.nether.net" style="color: purple; text-decoration: underline; ">voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Shaihan Jaffrey<br><b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, January 30, 2013 11:00 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Cisco VOIP<br><b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] phone getting un register with temp fail message<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Dear Team,<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Phones at one WAN site are getting unregistered intermittently with temp fail message on the ip phone.<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Below are some lines from CCM traces.<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">01/30/2013 16:29:43.915 CCM|StationInit: (0242133) alarmSeverity=2 text="10: Name=SEP002414B3FF43 Load= SCCP11.8-4-1SR1S Last=TCP-timeout" parm1=0(0) parm2=0(0).|<CLID::StandAloneCluster><NID::10.128.0.11><CT::1,100,126,1.24988910><IP::10.1.34.240><DEV::SEP002414B3FF43><o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">01/30/2013 16:29:43.915 CCM|StationInit: (0242132) alarmSeverity=2 text="10: Name=SEP001FCAE85A2E Load= SCCP11.8-4-1SR1S Last=TCP-timeout" parm1=0(0) parm2=0(0).|<CLID::StandAloneCluster><NID::10.128.0.11><CT::1,100,126,1.24988911><IP::10.1.49.239><DEV::SEP001FCAE85A2E><o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Regards.<o:p></o:p></div></div></div><font color="silver" style="font-family: Verdana; color: silver; font-size: 7pt; "><font size="2"><font face="Times New Roman"><span style="font-family: Verdana, sans-serif; background-color: white; color: rgb(125, 125, 125); font-size: 7.5pt; background-position: initial initial; background-repeat: initial initial; "></span></font></font></font><div><br class="webkit-block-placeholder"></div><div><font color="silver" size="1" face="Verdana" style="font-family: Verdana; 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