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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The UCCX release notes have been very specific about what was supported/unsupported. I would re-read them and verify all is set, then want some debugs explaining why the phone needs replacement </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Also you are on the latest SU for UCCX? I recall SU1-2 had lots of problems. Things like CAD copy/paste didn’t even work. But SU3 was pretty stable.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ed Leatherman<br><b>Sent:</b> Tuesday, February 05, 2013 3:04 PM<br><b>To:</b> Scott Voll<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] UCCX agent unready<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>Not that particular issue, but I did find after upgrading to 8.5 that any agent lines that do not appear on buttons 1-4 are no longer a supported configuration and all sorts of wacky can happen with they are.. usually the agent cant log in. Also is much stricter at forcing you to only have 1 call appearance of the agent number. We never had multiple appearances of them on purpose but there were a few cases where a second appearance existed by accident that still worked in 7 but quit in 8.5. Might be some things to check on.<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Tue, Feb 5, 2013 at 1:37 PM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>> wrote:<o:p></o:p></p><div><p class=MsoNormal>since we have upgraded to <span style='font-size:11.0pt;font-family:"Cambria","serif"'>8.5.1.11003-32 we have had issues with one of our Queues (were we have work time set after the call) where the agent will go unready.</span><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif"'>TAC told us we had to removed the Call forward to VM from the agents. we have done that but still get the agents going unready. </span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif"'>my tac case has been open for weeks now they want me to replace the phones?</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif"'>Anyone else see this issue?</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif"'>TIA</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='color:#888888'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Cambria","serif";color:#888888'>Scott</span><span style='color:#888888'><o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><p class=MsoNormal><br><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>-- <br>Ed Leatherman<o:p></o:p></p></div><p class=MsoNormal><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></p></div></body></html>