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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Hi All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">I’m trying to bulk update 200+ users to remove both the Groups within the Permission information on the End User Configuration page, Currently assigned with Standard
End User and Standard CTI enabled.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">I have tried lots of CSV formats to do had no luck. All updates fail saying
</span>User Group : does not exist. <span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">
and the user still has both groups assigned.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER ID<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER GROUP 1<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER_1<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">< None ><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER_1<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black"><None><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER_1<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">< none ><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER_1<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER_1<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">#<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER_1<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">F<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER_1<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">f<o:p></o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="color:black">USER_1<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right;text-autospace:none"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">I created a Dummy Group with no roles to try and replace the one of the groups but it just adds this group permission so then shows up with 3 groups, The template
I import then on has user group set to < None >.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Completely deleting the user and adding them back in is not a option as we are LDAP sync’d<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">All I can find in the document is the ignore field using a special character but wont help in this particular scenario.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Regards<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Matthew Collins</span></b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<i>Systems Management - IPT</i><br>
<b>Linklaters LLP, </b><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:Wingdings;color:green">(</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black">
</span><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:navy">Work + 44 20 7456 2353</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black"><br>
</span><span style="font-size:8.0pt;font-family:Wingdings;color:green">(</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black">
</span><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:navy">Mobile + 44 7827 806 179<br>
</span><span style="font-size:8.0pt;font-family:Wingdings;color:green">+</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black">
</span><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:navy"><a href="mailto:Matthew.Collins@Linklaters.com"><span style="color:navy;text-decoration:none">Matthew.Collins@Linklaters.com</span></a></span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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