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Hi Costas,
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<div>You can do this in Arc Administration by going to Configuration --> Console Connect, click on Console Queues and then the overflow tab and you will see the timer configuration. This may need to be done against multiple queues and once it is done you need
to stop and start the Arc CT Server.<br>
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Kind Regards<br>
<br>
Jamie Gale<br>
Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>
Arc Solutions, onsite at Cisco<br>
<a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>
D +1 919 392 4671<br>
M +1 919 699 4910<br>
<br>
<b style="color: rgb(0, 0, 0); "><font class="Apple-style-span" color="#ff201a">Find our new Cisco Unified Attendant Console End User training videos at http://www.arcsolutions.com/north_america/solutions/products/cisco_oem_consoles.aspx or </font></b><font color="#ff2600"><b>https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D</b></font><br>
<br>
<font class="Apple-style-span" color="#1738f5" style="font-weight: normal; color: rgb(0, 0, 0); "><b>Join the Cisco Unified Attendant Console Forum at Arc Solutions! http://forum.arcsolutions.com/forumdisplay.php?f=4</b></font><br>
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<div>On Mar 11, 2013, at 12:01 PM, costas georgiou <<a href="mailto:ckos1976@hotmail.com">ckos1976@hotmail.com</a>></div>
<div> wrote:</div>
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<div dir="ltr">Hi All,<br>
<br>
We have an ARC operator console version 4, the waiting time for the calls to go to answer machine needs changing. Waiting time is currently 3 mins and needs to be reduced to a waiting time of 1 min 45 sec. Does anyone know where this can be changed?<br>
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Regards<br>
<br>
Costas<br>
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