Wow.... I had the LDAP selected, but not the info below configured (check screenshot)... once I did, it started working.... thanks! <div><br></div><div><br></div><div>Jonathan<br><br><div class="gmail_quote">On Wed, Mar 13, 2013 at 12:28 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">Reading fail on my part.<div><br></div><div>Check the directory settings of the service profile in CUCM.</div>
<div><span class="HOEnZb"><font color="#888888"><br><div>
<span style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:auto;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px">-Ryan</span>
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<br><div><div>On Mar 13, 2013, at 1:26 PM, Ryan Ratliff <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>> wrote:</div><br><div style="word-wrap:break-word">I believe Dana is right, CUPC gets ldap profile info from the IM&P server.<div>
<br></div><div>How are you even logging in to the client without the server?</div><div><br><div>
<span style="border-collapse:separate;font-family:Helvetica;font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;border-spacing:0px">-Ryan</span>
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<br><div><div>On Mar 13, 2013, at 11:45 AM, Jonathan Charles <<a href="mailto:jonvoip@gmail.com" target="_blank">jonvoip@gmail.com</a>> wrote:</div><br>We do not have a CUP Server.<div><br></div><div>We are using Cisco Unified Communications Manager IM and Presence 9.1</div>
<div><br></div><div><br></div><div>And there is no LDAP configuration in the system; users can log into CUPC 8.6.3, it shows their VXC6215 as the controlled device, but they cannot use chat or add contacts (no results in the directory).</div>
<div><br><div class="gmail_quote">On Tue, Mar 12, 2013 at 4:21 PM, Dana Tong <span dir="ltr"><<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-AU" link="blue" vlink="purple">
<div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi Jonathan,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Doesn’t CUPC use the legacy LDAP server and Profile settings configured on the CUP server? Have you got this profile configured and applied to your users?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Cheers<br>
Dana<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jonathan Charles<br>
<b>Sent:</b> Wednesday, 13 March 2013 4:58 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUPC with VXC 6215<u></u><u></u></span></p><div><div><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">We have deployed Cisco Unified Personal Communicator on VDI using VXC 6215s.<u></u><u></u></p>
<div><p class="MsoNormal"><u></u> <u></u></p>
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<div><p class="MsoNormal">When we search the directory, no results are shown and we get an error that Credentials are missing a required username. <u></u><u></u></p>
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<div><p class="MsoNormal"><u></u> <u></u></p>
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<div><p class="MsoNormal">The solution is to go to File - Options and add the username to Accounts, but there is no accounts tab under options...<u></u><u></u></p>
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<div><p class="MsoNormal"><u></u> <u></u></p>
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<div><p class="MsoNormal">How do we fix this?<u></u><u></u></p>
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<div><p class="MsoNormal"><u></u> <u></u></p>
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<div><p class="MsoNormal"><u></u> <u></u></p>
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<div><p class="MsoNormal">Jonathan<u></u><u></u></p>
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