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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Did you restart the TFTP service after installing the cop.sgn file?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>William<br>
<b>Sent:</b> Thursday, March 28, 2013 8:07 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Handsets can't find firmware on TFTP?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello List,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I'm having some issues with our handsets not being able to find their specified firmware on the TFTP server, I was wondering if anyone could shed light on this?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I have installed CP7925G-1.4.1 firmware on our Call Manager, installation went fine and confirmed the entry on Device Defaults as 'CP7925G-1.4.1' for Cisco 7925G.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The TFTP has been restarted, when the phones reboot I get the 'Firmware update failed' message, here are the logs pulled from the phone:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:37:0920 CP-7925G user.err fwupdate[316]: downloading CP7925G-1.4.1/CP7925G-1.4.1.LOADS failed: File not found[2]<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:37:0920 CP-7925G user.err fwupdate[316]: [884@extif.c]: TFTP CP7925G-1.4.1/CP7925G-1.4.1.LOADS fail. err = 0, status = 0x2(File not found)
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0080 CP-7925G
<a href="http://user.info">user.info</a> imgauthd: IMG_AUTH: verify with current(new) key RELEASE 7925 key ^M<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0100 CP-7925G
<a href="http://user.info">user.info</a> imgauthd: IMG_AUTH: verififed with current(new) RELEASE 7925 key ^M<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0100 CP-7925G
<a href="http://user.info">user.info</a> imgauthd: IMG_AUTH: verify SUCCESS ! /var/fwdnld/CP7925G-1.4.1.LOADS ^M<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0110 CP-7925G user.err fwupdate[316]: [884@update.c]: HW_REV check fail
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0110 CP-7925G user.err fwupdate[316]: [829@main.c]: Error -4: Load CP7925G-1.4.1.LOADS update fail
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0160 CP-7925G
<a href="http://user.info">user.info</a> Cisco7925-Init: Process /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log run status=1
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0160 CP-7925G
<a href="http://user.info">user.info</a> Cisco7925-Init: catchchild:pid =316 cmd=/sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log normal termination
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0160 CP-7925G
<a href="http://user.info">user.info</a> Cisco7925-Init: Child Terminated abnormally.....
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">2013-03-28 09:46:38:0160 CP-7925G user.debug Cisco7925-Init: run state [networkup]action /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log done<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">As you can see, the phone is looking for /CP7925G-1.4.1/CP7925G-1.4.1.LOADS and I believe it should be looking for /CP7925G-1.4.1.LOADS from the root of the TFTP file system.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have confirmed the IP of our TFTP server within the phones settings and checked the logs on the TFTP server to verify its trying to GET a file/directory that doesn't exist, can
you think of any other reason why it is looking inside a directory of the TFTP server and not just the root? I've noticed this behaviour on multiple phones both 7921's and 7925's.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">W <o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:7.0pt';font-family:'"Helvetica","Tahoma","Arial","sans-serif"'><font color="#666666"><br><br> NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.</span><o:p></o:p></span></p><BR>
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