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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Was this a fresh install of 9.1.1a? Is the announcement listed in Media Resources, Announcements?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Help, This Page, from the announcments page showed me the info, It shows Mobility_VMA as supposed to be there. It wasn’t, I added it, then it worked. Wes got
me to look there suggesting that prompt was supposed to be an announcement.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">I’ve never messed with custom announcements before but others are listed on this same help page.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
voice. 410.252.8830<br>
fax. 410.252.9284 <br>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Justin Steinberg [mailto:jsteinberg@gmail.com]
<br>
<b>Sent:</b> Thursday, March 28, 2013 9:49 AM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Single Number Reach Voicemail Policy/CSCua16829<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am running 9.1.1 and the prompt is playing automatically without any need to follow these steps. I assume I could follow these steps if I wanted to customize the prompt.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Just curious about how you found the 'Mobility_VMA' name. Is this documented somewhere or is there a technical place on CUCM or query I can use to find other options I can customize ?<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Mar 27, 2013 at 5:41 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Wes and I took this offline and figured it out.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Essentially this a new feature for Single Number Reach in 9.0+ that allows the system to use a confirmation request before completing a handoff instead
of the various timers that determine when to pull a call back to internal voicemail. There were apparently a lot of problems with different cellular carriers and the differing time settings before calls would get answered by the cellular voicemail.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Now you can set remote destinations to only get the call if the user presses a dtmf key confirming they want the call.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Problem is this is poorly documented as to how it actually works. An announcement audio file has been included and but is not defined by default. I won’t
go over all the incorrect/incomplete documentation but the feature does work so here’s how to make it happen:</span><o:p></o:p></p>
<p><span style="color:#1F497D">1)</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="color:#1F497D">Go to Media Resources, Announcements, and Add New.</span><o:p></o:p></p>
<p><span style="color:#1F497D">2)</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="color:#1F497D">Pick “Mobility_VMA” as the Default Announcement. I set the identifier as the same.
</span><o:p></o:p></p>
<p><span style="color:#1F497D">3)</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="color:#1F497D">Pick a remote destination and for “Single Number Reach Voicemail Policy” change to “User Control”</span><o:p></o:p></p>
<p><span style="color:#1F497D">4)</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="color:#1F497D">Now when the user gets a Mobility Call they will get a Prompt that says press any key to accept the call. Press any key and you now have the call.</span><o:p></o:p></p>
<p><span style="color:#1F497D">5)</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="color:#1F497D">You can also change the system default from Timer to User in Call Manager Service Parameters - Clusterwide Parameters (System - Mobility Single Number Reach Voicemail), the timers for how long to wait for the DTMF tone and
how long before its played are also in this section</span><o:p></o:p></p>
<p><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Hope this helps someone else out!</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
1965 Greenspring Drive</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
voice. </span><a href="tel:410.252.8830" target="_blank"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">410.252.8830</span></a><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
fax. </span><a href="tel:410.252.9284" target="_blank"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">410.252.9284</span></a><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b>
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Wednesday, March 27, 2013 9:59 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Single Number Reach Voicemail Policy/CSCua16829<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I’m trying and failing to find instructions for this in 9.x. I’ve also found a bug id referencing it not being documented properly.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I understand what it does but I can’t find anywhere that says what the announcement says or what the DTMF key is that the users press to accept the call.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Has anyone tried using this yet and know the answers?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
voice. </span><a href="tel:410.252.8830" target="_blank"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">410.252.8830</span></a><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
fax. </span><a href="tel:410.252.9284" target="_blank"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">410.252.9284</span></a><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">
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