I am running 9.1.1 and the prompt is playing automatically without any need to follow these steps. I assume I could follow these steps if I wanted to customize the prompt.<div><br></div><div>Just curious about how you found the 'Mobility_VMA' name. Is this documented somewhere or is there a technical place on CUCM or query I can use to find other options I can customize ?<br>
<br><div class="gmail_quote">On Wed, Mar 27, 2013 at 5:41 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="color:#1f497d">Wes and I took this offline and figured it out.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Essentially this a new feature for Single Number Reach in 9.0+ that allows the system to use a confirmation request before completing a handoff instead of the various timers that determine when to pull a call
back to internal voicemail. There were apparently a lot of problems with different cellular carriers and the differing time settings before calls would get answered by the cellular voicemail.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Now you can set remote destinations to only get the call if the user presses a dtmf key confirming they want the call.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Problem is this is poorly documented as to how it actually works. An announcement audio file has been included and but is not defined by default. I won’t go over all the incorrect/incomplete documentation but
the feature does work so here’s how to make it happen:<u></u><u></u></span></p>
<p><u></u><span style="color:#1f497d"><span>1)<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="color:#1f497d">Go to Media Resources, Announcements, and Add New.<u></u><u></u></span></p>
<p><u></u><span style="color:#1f497d"><span>2)<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="color:#1f497d">Pick “Mobility_VMA” as the Default Announcement. I set the identifier as the same.
<u></u><u></u></span></p>
<p><u></u><span style="color:#1f497d"><span>3)<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="color:#1f497d">Pick a remote destination and for “Single Number Reach Voicemail Policy” change to “User Control”<u></u><u></u></span></p>
<p><u></u><span style="color:#1f497d"><span>4)<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="color:#1f497d">Now when the user gets a Mobility Call they will get a Prompt that says press any key to accept the call. Press any key and you now have the call.<u></u><u></u></span></p>
<p><u></u><span style="color:#1f497d"><span>5)<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="color:#1f497d">You can also change the system default from Timer to User in Call Manager Service Parameters - Clusterwide Parameters (System - Mobility Single Number Reach Voicemail), the timers for how long to wait
for the DTMF tone and how long before its played are also in this section<u></u><u></u></span></p>
<p><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Hope this helps someone else out!<u></u><u></u></span></p><div class="im">
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d"><br>
1965 Greenspring Drive</span><span style="color:#1f497d"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Timonium, MD 21093</span><span style="color:#1f497d"><br>
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voice. <a href="tel:410.252.8830" value="+14102528830" target="_blank">410.252.8830</a><br>
fax. <a href="tel:410.252.9284" value="+14102529284" target="_blank">410.252.9284</a> <br>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Wednesday, March 27, 2013 9:59 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Single Number Reach Voicemail Policy/CSCua16829<u></u><u></u></p>
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</div><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’m trying and failing to find instructions for this in 9.x. I’ve also found a bug id referencing it not being documented properly.<u></u><u></u></p>
<p class="MsoNormal">I understand what it does but I can’t find anywhere that says what the announcement says or what the DTMF key is that the users press to accept the call.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Has anyone tried using this yet and know the answers?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA, CCDA<br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
voice. <a href="tel:410.252.8830" value="+14102528830" target="_blank">410.252.8830</a><br>
fax. <a href="tel:410.252.9284" value="+14102529284" target="_blank">410.252.9284</a> <br>
<br>
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