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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Followup, never got a fix from TAC. I downgraded to CME 9.0 and sip8961.9-3-1-33.loads and the voicemail button works </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> I need to pull a good phone console log to compare.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jason Aarons (AM)<br><b>Sent:</b> Thursday, April 11, 2013 10:15 AM<br><b>To:</b> cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> Re: [cisco-voip] CME 9.1/CUE 8.6 and SCCP 8961 pressing Messages Button you get "Messages not available"<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Here is what 8961 phone console log shows when I press the Messages icon;<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8316 NOT 07:12:44.714324 CVM-Focus Base is class cip.comp.ao<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8317 NOT 07:12:45.678101 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8318 NOT 07:12:45.678396 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8319 NOT 07:12:45.687479 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8320 NOT 07:12:45.687638 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8321 NOT 07:12:45.887444 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8322 NOT 07:12:45.887607 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8323 NOT 07:12:46.757669 CVM-Focus Base is class cip.comp.ao<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8324 NOT 07:12:48.782303 CVM-HTTP JNI| call to ServletContainerClass_requestServlet successful<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8325 NOT 07:12:48.786899 CVM-Cannot open the /cisco/logsave directory<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8326 NOT 07:12:48.823011 CVM-Select returned<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8327 NOT 07:12:52.689269 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8328 NOT 07:12:52.689430 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8329 NOT 07:12:52.705499 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8330 NOT 07:12:52.705799 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8331 NOT 07:12:53.149971 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8332 NOT 07:12:53.150174 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8333 NOT 07:12:54.216764 CVM-Focus Base is class cip.comp.ao<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8334 NOT 07:12:54.439134 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8335 NOT 07:12:54.439297 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8336 NOT 07:12:54.451505 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8337 NOT 07:12:54.451668 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8338 NOT 07:12:54.660857 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>8339 NOT 07:12:54.661022 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (AM) <br><b>Sent:</b> Wednesday, April 10, 2013 2:46 PM<br><b>To:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> CME 9.1/CUE 8.6 and SCCP 8961 pressing Messages Button you get "Messages not available"<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNoSpacing>Is there something under voice register global I need to put a a SIP 8961 for Voice View Express in Unity Express 8.6<br><br>I can go offhook and dial the voicemail pilot number 6599, but pressing the messages button says "Messages not available” in large pop-up (see attached photo) (debug ccsip messages shows no output either). I’m not looking for voice view express to work, just to be able to check messages.<o:p></o:p></p><p class=MsoNoSpacing><o:p> </o:p></p><p class=MsoNoSpacing style='margin-bottom:12.0pt'>If I got to a SCCP 6945 I have no problems checking messages (debug ccsip messages I get output)<br><br><br>CME 9.1/152-4.M3.bin and SIP 8961 9-2-2SR1-9<o:p></o:p></p><p class=MsoNoSpacing>voice register global<o:p></o:p></p><p class=MsoNoSpacing>mode cme<o:p></o:p></p><p class=MsoNoSpacing>source-address 172.83.112.11 port 5060<o:p></o:p></p><p class=MsoNoSpacing>max-dn 1100<o:p></o:p></p><p class=MsoNoSpacing>max-pool 420<o:p></o:p></p><p class=MsoNoSpacing> date-format D/M/Y<o:p></o:p></p><p class=MsoNoSpacing>voicemail 6599<o:p></o:p></p><p class=MsoNoSpacing>tftp-path flash:<o:p></o:p></p><p class=MsoNoSpacing>url service <a href="http://10.83.112.12/voiceview">http://10.83.112.12/voiceview</a><o:p></o:p></p><p class=MsoNoSpacing>no create profile<o:p></o:p></p><p class=MsoNoSpacing>create profile<o:p></o:p></p><p class=MsoNoSpacing>apply-config >>>>resets 8961s<o:p></o:p></p><p class=MsoNormal><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></p></div></body></html>