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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> Please disregard my email below, sometimes I miss the most obvious things – I forgot to add a specific dial-peer to the CUBE (regular calls would go in with +E.164 patterns, but I have used a specific prefix for this test).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>As such there was obviously no way for the call to appear in the traces </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#0F245F'>Zoltan Kelemen</span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#0F245F'><br></span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#666666'>ETS & Information Security <br>Implementation Engineering<br>w: +40 374 132356 | m: +40 757 039093</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Rhodium [mailto:rhodium_uk@yahoo.co.uk] <br><b>Sent:</b> Monday, April 15, 2013 9:59 PM<br><b>To:</b> Heim, Dennis; Kelemen, Zoltan [CORP/RO]; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] How to trace failed calls on the CUCM?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='background:white'><span style='color:black'>A 404 from the cluster would normally indicate that the number is not found within the CUCM cluster itself.<br><br>Enable <span class=content>Detailed </span>level tracing for CCM on all concerned servers and initiate a few test calls until you get the issue. Then stop the tracing and collect the files via RTMT. This may be service impacting depending on the volume of calls and end points on the respective servers.<br><br>I can't recall off the top of my head whether an unregistered IP phone would also give a 404 error message if there is no call forward unregister number to redirect it to voicemail but that might be worth checking.<br><br>Have a look at the traces and let us know if you require any help deciphering it.<o:p></o:p></span></p><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p></div><div><div><div><div class=MsoNormal align=center style='text-align:center;background:white'><span style='color:black'><hr size=1 width="100%" align=center></span></div><p class=MsoNormal style='background:white'><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'> "Heim, Dennis" <<a href="mailto:Dennis.Heim@wwt.com">Dennis.Heim@wwt.com</a>><br><b>To:</b> "<a href="mailto:Zoltan.Kelemen@Emerson.com">Zoltan.Kelemen@Emerson.com</a>" <<a href="mailto:Zoltan.Kelemen@Emerson.com">Zoltan.Kelemen@Emerson.com</a>>; "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>> <br><b>Sent:</b> Monday, April 15, 2013 5:28 PM<br><b>Subject:</b> Re: [cisco-voip] How to trace failed calls on the CUCM?</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'><o:p> </o:p></span></p><div id=yiv275743443><div><div><div><p class=MsoNormal style='background:white'><span style='color:#1F497D'>Can your cube actually reach your cucm nodes?</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal style='background:white'><b><span style='color:black'>Dennis Heim | </span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Sr. Unified Collaboration Team Lead</span></b><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>World Wide Technology | 314.212.1814 | <a href="mailto:dennis.heim@wwt.com" target="_blank">dennis.heim@wwt.com</a><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>“Creating Impact, Ignition & Scalability”<o:p></o:p></span></p></div></div><div><p class=MsoNormal style='background:white'><span style='color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal style='background:white'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b><a href="mailto:Zoltan.Kelemen@Emerson.com">Zoltan.Kelemen@Emerson.com</a><br><b>Sent:</b> Monday, April 15, 2013 11:18 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] How to trace failed calls on the CUCM?</span><span style='color:black'><o:p></o:p></span></p></div></div></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Hi,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>I’m trying to trace the reason some calls fail on my CUCM cluster, inbound from a SIP trunk. <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>The CUBE says it gets 404 from the cluster, but doing a DNA trace on the cluster says that call from the trunk should be routed.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>I was trying to locate the call with a session trace using RTMT, but I can’t find the call. It just does not seem to appear in the list of calls (they may be for completed calls only?).<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Any ideas would be welcome. <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'>Thanks,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><b><span style='font-family:"Arial","sans-serif";color:#0F245F'>Zoltan Kelemen</span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#0F245F'><br></span></b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#666666'>Emerson</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='color:black'> <o:p></o:p></span></p></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='color:black'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><o:p></o:p></span></p></div></div></div></div></div></body></html>