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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks, Jamie. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am actually on with Cisco trying to get this case escalated to Arc Support otherwise I’d join your Webex.<o:p></o:p></span></p><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Matthew <o:p></o:p></span></b></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jamie Gale -X (jamgale - Arc Solutions at Cisco) [mailto:jamgale@cisco.com] <br><b>Sent:</b> Tuesday, April 23, 2013 12:59 PM<br><b>To:</b> Berry, Matthew<br><b>Cc:</b> Ted Nugent; cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Experience installing CUEAC 9.0.1.20<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Berry, <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>We have had many successful installations of CUEAC over the years and this has never been a problem before.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>If you would like some assistance then I will happily do a WebEx with you to look into it.<o:p></o:p></p><div><div><div><div><div><div><div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:black'><br>Kind Regards<br><br>Jamie Gale<br>Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>Arc Solutions, onsite at Cisco<br><a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>D +1 919 392 4671<br>M +1 919 699 4910<br><br></span><b><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:#FF201A'>Find our new Cisco Unified Attendant Console End User training videos at </span></b><b><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:#FF2600'><a href="https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D">https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D</a></span></b><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:black'><br><br><b>Join the Cisco Unified Attendant Console Forum at Arc Solutions! <a href="http://forum.arcsolutions.com/forumdisplay.php?f=4">http://forum.arcsolutions.com/forumdisplay.php?f=4</a></b><o:p></o:p></span></p></div></div></div></div></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Apr 23, 2013, at 1:26 PM, "Berry, Matthew" <<a href="mailto:Matthew.Berry@wwt.com">Matthew.Berry@wwt.com</a>> wrote:<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>So you performed the install using CUACEE_SV_9.0.1.20.zip?</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>My customer opted for the packaged SQL Express.</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Times like this make me wonder how detailed Arc’s UAT process is before posting releases.</span><o:p></o:p></p></div><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span></b><o:p></o:p></p></div><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Matthew</span></b><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Ted Nugent [mailto:tednugent73@<a href="http://gmail.com/"><span style='color:purple'>gmail.com</span></a>]<span class=apple-converted-space> </span><br><b>Sent:</b><span class=apple-converted-space> </span>Tuesday, April 23, 2013 12:24 PM<br><b>To:</b><span class=apple-converted-space> </span>Berry, Matthew<br><b>Cc:</b><span class=apple-converted-space> </span><a href="mailto:cisco-voip@puck.nether.net"><span style='color:purple'>cisco-voip@puck.nether.net</span></a><br><b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip] Experience installing CUEAC 9.0.1.20</span><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><div><p class=MsoNormal>Yes I deployed this version a few weeks back without issue... HOWEVER... the customer required that we install SQL 2008 Standard and it was installed prior to the CUEAC install. Perhaps that's the key?<o:p></o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'> <o:p></o:p></p><div><div><p class=MsoNormal>On Tue, Apr 23, 2013 at 1:09 PM, Berry, Matthew <<a href="mailto:Matthew.Berry@wwt.com" target="_blank"><span style='color:purple'>Matthew.Berry@wwt.com</span></a>> wrote:<o:p></o:p></p></div><div><div><p class=MsoNormal>Hey gang,<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>I’m curious if anyone has recently done a CUEAC 9.0.1.20 installation and found issues during installation.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>The MSI file I’m running comes from the<span class=apple-converted-space> </span><a href="http://cisco-ac.arcsolutions.com/" target="_blank"><span style='color:purple'>cisco-ac.arcsolutions.com</span></a><span class=apple-converted-space> </span>site:<o:p></o:p></p></div><div><p class=MsoNormal>Cisco Unified Attendant Console Enterprise Edition V9.0.1.20 - Release Date 28 Jan 2013<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>During the installation, I hit the Database Wizard step and the system locks up. The installation never finishes.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Observed:<o:p></o:p></p></div><p><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span>Same experience whether server is on domain or off domain<o:p></o:p></p><p><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span>Installation ran with local admin account and domain admin account (as if that would make a difference)<o:p></o:p></p><p><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span>The CUEAC installer configures IIS (as far as I can tell)<o:p></o:p></p><p><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span>The CUEAC installer places all the files under Program Files (as far as I can tell)<o:p></o:p></p><p><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span>The SQL Express database is populated<o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>After waiting up to 6 hours for the Database Wizard to finish (which it does not), I quit the processes and receive a “Congratulations! CUEAC is installed! Please reboot!” After the reboot, when I attempt to go to the web page I get an ASP error.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>I’ve been through three Cisco TAC engineers so far in this case. I’m planning to escalate, but so far their assistance has been worthless.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Any ideas?<o:p></o:p></p></div><div><p class=MsoNormal><b> </b><o:p></o:p></p></div><div><p class=MsoNormal><b>Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721</b><o:p></o:p></p></div><div><p class=MsoNormal>World Wide Technology, Inc. | Cell<span class=apple-converted-space> </span><a href="tel:%2B1.612.219.0040" target="_blank"><span style='color:purple'>+1.612.219.0040</span></a><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><b><i><span style='color:#17365D'>PS Engineering: <span class=apple-converted-space> </span></span></i></b><i><span style='color:#17365D'>Creating Impact, Ignition & Scalability</span></i><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net"><span style='color:purple'>cisco-voip@puck.nether.net</span></a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank"><span style='color:purple'>https://puck.nether.net/mailman/listinfo/cisco-voip</span></a><o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Calibri","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net"><span style='color:purple'>cisco-voip@puck.nether.net</span></a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip"><span style='color:purple'>https://puck.nether.net/mailman/listinfo/cisco-voip</span></a><o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></div></body></html>