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Berry,
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<div>We have had many successful installations of CUEAC over the years and this has never been a problem before.</div>
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<div>If you would like some assistance then I will happily do a WebEx with you to look into it.<br>
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Kind Regards<br>
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Jamie Gale<br>
Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>
Arc Solutions, onsite at Cisco<br>
<a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>
D +1 919 392 4671<br>
M +1 919 699 4910<br>
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<div>On Apr 23, 2013, at 1:26 PM, "Berry, Matthew" <<a href="mailto:Matthew.Berry@wwt.com">Matthew.Berry@wwt.com</a>> wrote:</div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">So you performed the install using CUACEE_SV_9.0.1.20.zip?<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">My customer opted for the packaged SQL Express.<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Times like this make me wonder how detailed Arc’s UAT process is before posting releases.<o:p></o:p></span></div>
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<b><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></b></div>
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<b><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Matthew<o:p></o:p></span></b></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Ted Nugent [mailto:tednugent73@<a href="http://gmail.com/" style="color: purple; text-decoration: underline; ">gmail.com</a>]<span class="Apple-converted-space"> </span><br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Tuesday, April 23, 2013 12:24 PM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Berry, Matthew<br>
<b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Experience installing CUEAC 9.0.1.20<o:p></o:p></span></div>
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<o:p> </o:p></div>
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Yes I deployed this version a few weeks back without issue... HOWEVER... the customer required that we install SQL 2008 Standard and it was installed prior to the CUEAC install. Perhaps that's the key?<o:p></o:p></div>
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<o:p> </o:p></p>
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On Tue, Apr 23, 2013 at 1:09 PM, Berry, Matthew <<a href="mailto:Matthew.Berry@wwt.com" target="_blank" style="color: purple; text-decoration: underline; ">Matthew.Berry@wwt.com</a>> wrote:<o:p></o:p></div>
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Hey gang,<o:p></o:p></div>
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<o:p></o:p></div>
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I’m curious if anyone has recently done a CUEAC 9.0.1.20 installation and found issues during installation.<o:p></o:p></div>
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<o:p></o:p></div>
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The MSI file I’m running comes from the<span class="Apple-converted-space"> </span><a href="http://cisco-ac.arcsolutions.com/" target="_blank" style="color: purple; text-decoration: underline; ">cisco-ac.arcsolutions.com</a><span class="Apple-converted-space"> </span>site:<o:p></o:p></div>
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Cisco Unified Attendant Console Enterprise Edition V9.0.1.20 - Release Date 28 Jan 2013<o:p></o:p></div>
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<o:p></o:p></div>
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During the installation, I hit the Database Wizard step and the system locks up. The installation never finishes.<o:p></o:p></div>
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<o:p></o:p></div>
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Observed:<o:p></o:p></div>
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<span style="font-family: Symbol; ">·</span><span style="font-size: 7pt; "> <span class="Apple-converted-space"> </span></span>Same experience whether server is on domain or off domain<o:p></o:p></p>
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<span style="font-family: Symbol; ">·</span><span style="font-size: 7pt; "> <span class="Apple-converted-space"> </span></span>Installation ran with local admin account and domain admin account (as if that would make a difference)<o:p></o:p></p>
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<span style="font-family: Symbol; ">·</span><span style="font-size: 7pt; "> <span class="Apple-converted-space"> </span></span>The CUEAC installer configures IIS (as far as I can tell)<o:p></o:p></p>
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<span style="font-family: Symbol; ">·</span><span style="font-size: 7pt; "> <span class="Apple-converted-space"> </span></span>The CUEAC installer places all the files under Program Files (as far as I can tell)<o:p></o:p></p>
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<span style="font-family: Symbol; ">·</span><span style="font-size: 7pt; "> <span class="Apple-converted-space"> </span></span>The SQL Express database is populated<o:p></o:p></p>
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<o:p></o:p></div>
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After waiting up to 6 hours for the Database Wizard to finish (which it does not), I quit the processes and receive a “Congratulations! CUEAC is installed! Please reboot!” After the reboot, when I attempt to go to the web page I get an ASP error.<o:p></o:p></div>
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<o:p></o:p></div>
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I’ve been through three Cisco TAC engineers so far in this case. I’m planning to escalate, but so far their assistance has been worthless.<o:p></o:p></div>
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<o:p></o:p></div>
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Any ideas?<o:p></o:p></div>
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<b> </b><o:p></o:p></div>
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<b>Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721</b><o:p></o:p></div>
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World Wide Technology, Inc. | Cell<span class="Apple-converted-space"> </span><a href="tel:%2B1.612.219.0040" target="_blank" style="color: purple; text-decoration: underline; ">+1.612.219.0040</a><o:p></o:p></div>
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<o:p></o:p></div>
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<b><i><span style="color: rgb(23, 54, 93); ">PS Engineering: <span class="Apple-converted-space"> </span></span></i></b><i><span style="color: rgb(23, 54, 93); ">Creating Impact, Ignition & Scalability</span></i><o:p></o:p></div>
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<o:p></o:p></div>
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<o:p> </o:p></div>
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