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<p class="MsoNormal">All,<o:p></o:p></p>
<p class="MsoNormal">I am not super familiar with historical reporting, but I just learned the following and well it makes no sense. Our one customer with UCCX is heavy into reporting and noticed that the abandoned calls in Supervisor were not matching his
HR reports the next day. We open a TAC case and the net result I am told is: <o:p>
</o:p></p>
<p class="MsoNormal">“<span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:black">The root of the issue may be that the Abandoned Call Activity report only tracks callers who disconnect once they've been assigned to an agent but caller disconnects
who were not assigned to an agent yet are not accounted for.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal">Does anyone know if this is correct? It seems completely backwards to me.<o:p></o:p></p>
<p class="MsoNormal">Thanks for any insight.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
voice. 410.252.8830<br>
fax. 410.252.9284 <br>
<br>
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