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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>I just wanted to complete the circle on this issue.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>After dealing with TAC for four days and getting nowhere, Jamie Gale from Arc Solutions got in contact with me through this cisco-voip list. Within 24 hours, the Arc developers were on a Webex with me offering their assistance.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>It turns out that CUxAC 9.0.1.20 has an issue with the way the installer encrypts the AXL password before placing it into the ATTCFG SQL database on the CUxAC server. <b>If you use a password with an X, Y, or Z</b> Arc’s encryption mechanism will produce a string with invalid characters that SQL cannot receive into the database. This causes the install to hang (and fail) at the Database Wizard step.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Jamie Gale informed me that they will resolve this in the next CUxAC release 2-3 months from now.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>So to summarize: <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Avoid X, Y, Z in your passwords<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Don’t put too much trust in Cisco’s ability to escalate to Arc (no surprise here, I will send follow-up to Cisco)<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol;color:#1F497D'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#1F497D'>Arc’s developers are very helpful once you have access to them<o:p></o:p></span></p><p class=MsoNormal><b><span style='color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:#1F497D'>Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'>World Wide Technology, Inc. | Cell +1.612.219.0040<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='color:#17365D'>PS Engineering: </span></i></b><i><span style='color:#17365D'>Creating Impact, Ignition & Scalability<o:p></o:p></span></i></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dana Tong [mailto:Dana_Tong@bridgepoint.com.au] <br><b>Sent:</b> Tuesday, April 23, 2013 5:13 PM<br><b>To:</b> Berry, Matthew; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: Experience installing CUEAC 9.0.1.20<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Matthew,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>This was on Windows Server 2008. We had to install the compression module for ISS and to check “Enable static content compress” to fix the issue with the web page showing all little red x’s instead of pictures.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Cheers<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Dana<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> <b>On Behalf Of </b>Dana Tong<br><b>Sent:</b> Wednesday, 24 April 2013 8:09 AM<br><b>To:</b> Berry, Matthew; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] Experience installing CUEAC 9.0.1.20<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Hi Matthew,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>I think I saw this same issue. Were you seeing all little red x’s on the web pages where the pictures should be?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>The fix was to go into IIS configuration or the Windows installation and to enable compression or something. Let me look at the server and get back to you.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Can you please confirm that the issue you see are the red x’s?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Cheers<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Dana<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Berry, Matthew<br><b>Sent:</b> Wednesday, 24 April 2013 3:09 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Experience installing CUEAC 9.0.1.20<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal>Hey gang,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m curious if anyone has recently done a CUEAC 9.0.1.20 installation and found issues during installation.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The MSI file I’m running comes from the cisco-ac.arcsolutions.com site:<o:p></o:p></p><p class=MsoNormal>Cisco Unified Attendant Console Enterprise Edition V9.0.1.20 - Release Date 28 Jan 2013<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>During the installation, I hit the Database Wizard step and the system locks up. The installation never finishes.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Observed:<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>Same experience whether server is on domain or off domain<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>Installation ran with local admin account and domain admin account (as if that would make a difference)<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>The CUEAC installer configures IIS (as far as I can tell)<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>The CUEAC installer places all the files under Program Files (as far as I can tell)<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>The SQL Express database is populated<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>After waiting up to 6 hours for the Database Wizard to finish (which it does not), I quit the processes and receive a “Congratulations! CUEAC is installed! Please reboot!” After the reboot, when I attempt to go to the web page I get an ASP error.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve been through three Cisco TAC engineers so far in this case. I’m planning to escalate, but so far their assistance has been worthless.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any ideas?<o:p></o:p></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><b>Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721<o:p></o:p></b></p><p class=MsoNormal>World Wide Technology, Inc. | Cell +1.612.219.0040<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i><span style='color:#17365D'>PS Engineering: </span></i></b><i><span style='color:#17365D'>Creating Impact, Ignition & Scalability<o:p></o:p></span></i></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>