<html>
  <head>
    <meta content="text/html; charset=ISO-8859-1"
      http-equiv="Content-Type">
  </head>
  <body style="font-family: serif; font-size: 13px;" text="#000000"
    bgcolor="#FFFFFF">
    <div id="QCMcontainer" style="font-family:serif;font-size:13px;">
      <div class="moz-cite-prefix">Looks like CSCug54875 was filed for
        this issue as well.<br>
        <pre class="moz-signature" cols="72">Adam </pre>
        <hr tabindex="0"><font style="font-size:x-small" face="Tahoma"><!--@A@--><b>From:</b>
          Berry, Matthew <a class="moz-txt-link-rfc2396E" href="mailto:Matthew.Berry@wwt.com"><Matthew.Berry@wwt.com></a><!--@A@--><br>
          <!--@D@--><b>Sent:</b> Fri, Apr 26, 2013 1:15:23 AM<!--@D@--><br>
          <!--@R@--><b>To:</b> Dana Tong
          <a class="moz-txt-link-rfc2396E" href="mailto:Dana_Tong@bridgepoint.com.au"><Dana_Tong@bridgepoint.com.au></a>,
          <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a><!--@R@--><br>
          <!--@C@--><b>CC:</b>
          <!--@C@--><br>
          <!--@S@--><b>Subject:</b> Re: [cisco-voip] Experience
          installing CUEAC 9.0.1.20<!--@S@--><br>
        </font><br>
      </div>
      <blockquote style="border: medium none ! important; padding-left:
        0px ! important; padding-right: 0px ! important; margin-left:
        0px ! important; margin-right: 0px ! important; font-size:
        medium;"
        cite="mid:BF004D1DA1644C47A177269A5819C00D050186EE19@PRODCMS1.wwt.local"
        type="cite">
        <meta http-equiv="Content-Type" content="text/html;
          charset=ISO-8859-1">
        <meta name="Generator" content="Microsoft Word 14 (filtered
          medium)">
        <style><!--
/* Font Definitions */
@font-face
        {font-family:Wingdings;
        panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
        {font-family:Wingdings;
        panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:purple;
        text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
        {mso-style-priority:99;
        mso-style-link:"Balloon Text Char";
        margin:0in;
        margin-bottom:.0001pt;
        font-size:8.0pt;
        font-family:"Tahoma","sans-serif";}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
        {mso-style-priority:34;
        margin-top:0in;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:.5in;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";}
span.BalloonTextChar
        {mso-style-name:"Balloon Text Char";
        mso-style-priority:99;
        mso-style-link:"Balloon Text";
        font-family:"Tahoma","sans-serif";}
span.EmailStyle20
        {mso-style-type:personal;
        font-family:"Calibri","sans-serif";
        color:windowtext;}
span.EmailStyle21
        {mso-style-type:personal;
        font-family:"Calibri","sans-serif";
        color:#1F497D;}
span.EmailStyle22
        {mso-style-type:personal;
        font-family:"Calibri","sans-serif";
        color:#1F497D;}
span.EmailStyle23
        {mso-style-type:personal-reply;
        font-family:"Calibri","sans-serif";
        color:#1F497D;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-size:10.0pt;}
@page WordSection1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
        {page:WordSection1;}
/* List Definitions */
@list l0
        {mso-list-id:549533081;
        mso-list-type:hybrid;
        mso-list-template-ids:-259904724 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Symbol;}
@list l0:level2
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:"Courier New";}
@list l0:level3
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Wingdings;}
@list l0:level4
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Symbol;}
@list l0:level5
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:"Courier New";}
@list l0:level6
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Wingdings;}
@list l0:level7
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Symbol;}
@list l0:level8
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:"Courier New";}
@list l0:level9
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Wingdings;}
@list l1
        {mso-list-id:1895853721;
        mso-list-type:hybrid;
        mso-list-template-ids:1740832686 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l1:level1
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Symbol;}
@list l1:level2
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:"Courier New";}
@list l1:level3
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Wingdings;}
@list l1:level4
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Symbol;}
@list l1:level5
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:"Courier New";}
@list l1:level6
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Wingdings;}
@list l1:level7
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Symbol;}
@list l1:level8
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:"Courier New";}
@list l1:level9
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-.25in;
        font-family:Wingdings;}
ol
        {margin-bottom:0in;}
ul
        {margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
        <div class="WordSection1">
          <p class="MsoNormal"><span style="color:#1F497D">I just wanted
              to complete the circle on this issue.<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D">After dealing
              with TAC for four days and getting nowhere, Jamie Gale
              from Arc Solutions got in contact with me through this
              cisco-voip list. Within 24 hours, the Arc developers were
              on a Webex with me offering their assistance.<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D">It turns out
              that CUxAC 9.0.1.20 has an issue with the way the
              installer encrypts the AXL password before placing it into
              the ATTCFG SQL database on the CUxAC server. <b>If you
                use a password with an X, Y, or Z</b> Arc’s encryption
              mechanism will produce a string with invalid characters
              that SQL cannot receive into the database. This causes the
              install to hang (and fail) at the Database Wizard step.<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D">Jamie Gale
              informed me that they will resolve this in the next CUxAC
              release 2-3 months from now.<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D">So to
              summarize: <o:p></o:p></span></p>
          <p class="MsoListParagraph"
            style="text-indent:-.25in;mso-list:l0 level1 lfo3"><!--[if !supportLists]--><span
              style="font-family:Symbol;color:#1F497D"><span
                style="mso-list:Ignore">·<span style="font:7.0pt
                  "Times New Roman"">         </span></span></span><!--[endif]--><span
              style="color:#1F497D">Avoid X, Y, Z in your passwords<o:p></o:p></span></p>
          <p class="MsoListParagraph"
            style="text-indent:-.25in;mso-list:l0 level1 lfo3"><!--[if !supportLists]--><span
              style="font-family:Symbol;color:#1F497D"><span
                style="mso-list:Ignore">·<span style="font:7.0pt
                  "Times New Roman"">         </span></span></span><!--[endif]--><span
              style="color:#1F497D">Don’t put too much trust in Cisco’s
              ability to escalate to Arc (no surprise here, I will send
              follow-up to Cisco)<o:p></o:p></span></p>
          <p class="MsoListParagraph"
            style="text-indent:-.25in;mso-list:l0 level1 lfo3"><!--[if !supportLists]--><span
              style="font-family:Symbol;color:#1F497D"><span
                style="mso-list:Ignore">·<span style="font:7.0pt
                  "Times New Roman"">         </span></span></span><!--[endif]--><span
              style="color:#1F497D">Arc’s developers are very helpful
              once you have access to them<o:p></o:p></span></p>
          <p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
          <p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
          <p class="MsoNormal"><b><span style="color:#1F497D">Matthew
                Berry | Sr. Unified Collaboration Engineer, Voice CCIE
                #26721<o:p></o:p></span></b></p>
          <p class="MsoNormal"><span style="color:#1F497D">World Wide
              Technology, Inc. | Cell +1.612.219.0040<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><b><i><span style="color:#17365D">PS
                  Engineering:  </span></i></b><i><span
                style="color:#17365D">Creating Impact, Ignition &
                Scalability<o:p></o:p></span></i></p>
          <p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
          <p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
          <div>
            <div style="border:none;border-top:solid #B5C4DF
              1.0pt;padding:3.0pt 0in 0in 0in">
              <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
                  Dana Tong [<a class="moz-txt-link-freetext" href="mailto:Dana_Tong@bridgepoint.com.au">mailto:Dana_Tong@bridgepoint.com.au</a>] <br>
                  <b>Sent:</b> Tuesday, April 23, 2013 5:13 PM<br>
                  <b>To:</b> Berry, Matthew; <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                  <b>Subject:</b> RE: Experience installing CUEAC
                  9.0.1.20<o:p></o:p></span></p>
            </div>
          </div>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Matthew,<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">This
              was on Windows Server 2008.  We had to install the
              compression module for ISS and to check “Enable static
              content compress” to fix the issue with the web page
              showing all little red x’s instead of pictures.<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Cheers<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Dana<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <div>
            <div style="border:none;border-top:solid #B5C4DF
              1.0pt;padding:3.0pt 0in 0in 0in">
              <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
                  cisco-voip <a moz-do-not-send="true"
                    href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a>
                  <b>On Behalf Of </b>Dana Tong<br>
                  <b>Sent:</b> Wednesday, 24 April 2013 8:09 AM<br>
                  <b>To:</b> Berry, Matthew; <a moz-do-not-send="true"
                    href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                  <b>Subject:</b> Re: [cisco-voip] Experience installing
                  CUEAC 9.0.1.20<o:p></o:p></span></p>
            </div>
          </div>
          <p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Hi
              Matthew,<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">I
              think I saw this same issue. Were you seeing all little
              red x’s on the web pages where the pictures should be?<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">The
              fix was to go into IIS configuration or the Windows
              installation and to enable compression or something. Let
              me look at the server and get back to you.<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Can
              you please confirm that the issue you see are the red x’s?<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Cheers<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Dana<o:p></o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
          <div>
            <div style="border:none;border-top:solid #B5C4DF
              1.0pt;padding:3.0pt 0in 0in 0in">
              <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
                  cisco-voip [<a moz-do-not-send="true"
                    href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
                  <b>On Behalf Of </b>Berry, Matthew<br>
                  <b>Sent:</b> Wednesday, 24 April 2013 3:09 AM<br>
                  <b>To:</b> <a moz-do-not-send="true"
                    href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                  <b>Subject:</b> [cisco-voip] Experience installing
                  CUEAC 9.0.1.20<o:p></o:p></span></p>
            </div>
          </div>
          <p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
          <p class="MsoNormal">Hey gang,<o:p></o:p></p>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal">I’m curious if anyone has recently done a
            CUEAC 9.0.1.20 installation and found issues during
            installation.<o:p></o:p></p>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal">The MSI file I’m running comes from the
            cisco-ac.arcsolutions.com site:<o:p></o:p></p>
          <p class="MsoNormal">Cisco Unified Attendant Console
            Enterprise Edition V9.0.1.20 - Release Date 28 Jan 2013<o:p></o:p></p>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal">During the installation, I hit the
            Database Wizard step and the system locks up. The
            installation never finishes.<o:p></o:p></p>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal">Observed:<o:p></o:p></p>
          <p class="MsoListParagraph"
            style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
              style="font-family:Symbol"><span style="mso-list:Ignore">·<span
                  style="font:7.0pt "Times New Roman"">        
                </span></span></span><!--[endif]-->Same experience
            whether server is on domain or off domain<o:p></o:p></p>
          <p class="MsoListParagraph"
            style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
              style="font-family:Symbol"><span style="mso-list:Ignore">·<span
                  style="font:7.0pt "Times New Roman"">        
                </span></span></span><!--[endif]-->Installation ran with
            local admin account and domain admin account (as if that
            would make a difference)<o:p></o:p></p>
          <p class="MsoListParagraph"
            style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
              style="font-family:Symbol"><span style="mso-list:Ignore">·<span
                  style="font:7.0pt "Times New Roman"">        
                </span></span></span><!--[endif]-->The CUEAC installer
            configures IIS (as far as I can tell)<o:p></o:p></p>
          <p class="MsoListParagraph"
            style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
              style="font-family:Symbol"><span style="mso-list:Ignore">·<span
                  style="font:7.0pt "Times New Roman"">        
                </span></span></span><!--[endif]-->The CUEAC installer
            places all the files under Program Files (as far as I can
            tell)<o:p></o:p></p>
          <p class="MsoListParagraph"
            style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
              style="font-family:Symbol"><span style="mso-list:Ignore">·<span
                  style="font:7.0pt "Times New Roman"">        
                </span></span></span><!--[endif]-->The SQL Express
            database is populated<o:p></o:p></p>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal">After waiting up to 6 hours for the
            Database Wizard to finish (which it does not), I quit the
            processes and receive a “Congratulations! CUEAC is
            installed! Please reboot!” After the reboot, when I attempt
            to go to the web page I get an ASP error.<o:p></o:p></p>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal">I’ve been through three Cisco TAC
            engineers so far in this case. I’m planning to escalate, but
            so far their assistance has been worthless.<o:p></o:p></p>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal">Any ideas?<o:p></o:p></p>
          <p class="MsoNormal"><b><o:p> </o:p></b></p>
          <p class="MsoNormal"><b>Matthew Berry | Sr. Unified
              Collaboration Engineer, Voice CCIE #26721<o:p></o:p></b></p>
          <p class="MsoNormal">World Wide Technology, Inc. | Cell
            +1.612.219.0040<o:p></o:p></p>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal"><b><i><span style="color:#17365D">PS
                  Engineering:  </span></i></b><i><span
                style="color:#17365D">Creating Impact, Ignition &
                Scalability<o:p></o:p></span></i></p>
          <p class="MsoNormal"><o:p> </o:p></p>
        </div>
        <br>
        <fieldset class="mimeAttachmentHeader"></fieldset>
        <br>
        <pre wrap="">_______________________________________________
cisco-voip mailing list
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a class="moz-txt-link-freetext" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
</pre>
      </blockquote>
      <br>
    </div>
  </body>
</html>