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<div class="moz-cite-prefix">Looks like CSCug54875 was filed for
this issue as well.<br>
<pre class="moz-signature" cols="72">Adam </pre>
<hr tabindex="0"><font style="font-size:x-small" face="Tahoma"><!--@A@--><b>From:</b>
Berry, Matthew <a class="moz-txt-link-rfc2396E" href="mailto:Matthew.Berry@wwt.com"><Matthew.Berry@wwt.com></a><!--@A@--><br>
<!--@D@--><b>Sent:</b> Fri, Apr 26, 2013 1:15:23 AM<!--@D@--><br>
<!--@R@--><b>To:</b> Dana Tong
<a class="moz-txt-link-rfc2396E" href="mailto:Dana_Tong@bridgepoint.com.au"><Dana_Tong@bridgepoint.com.au></a>,
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a><!--@R@--><br>
<!--@C@--><b>CC:</b>
<!--@C@--><br>
<!--@S@--><b>Subject:</b> Re: [cisco-voip] Experience
installing CUEAC 9.0.1.20<!--@S@--><br>
</font><br>
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<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">I just wanted
to complete the circle on this issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">After dealing
with TAC for four days and getting nowhere, Jamie Gale
from Arc Solutions got in contact with me through this
cisco-voip list. Within 24 hours, the Arc developers were
on a Webex with me offering their assistance.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">It turns out
that CUxAC 9.0.1.20 has an issue with the way the
installer encrypts the AXL password before placing it into
the ATTCFG SQL database on the CUxAC server. <b>If you
use a password with an X, Y, or Z</b> Arc’s encryption
mechanism will produce a string with invalid characters
that SQL cannot receive into the database. This causes the
install to hang (and fail) at the Database Wizard step.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jamie Gale
informed me that they will resolve this in the next CUxAC
release 2-3 months from now.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">So to
summarize: <o:p></o:p></span></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo3"><!--[if !supportLists]--><span
style="font-family:Symbol;color:#1F497D"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman""> </span></span></span><!--[endif]--><span
style="color:#1F497D">Avoid X, Y, Z in your passwords<o:p></o:p></span></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo3"><!--[if !supportLists]--><span
style="font-family:Symbol;color:#1F497D"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman""> </span></span></span><!--[endif]--><span
style="color:#1F497D">Don’t put too much trust in Cisco’s
ability to escalate to Arc (no surprise here, I will send
follow-up to Cisco)<o:p></o:p></span></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l0 level1 lfo3"><!--[if !supportLists]--><span
style="font-family:Symbol;color:#1F497D"><span
style="mso-list:Ignore">·<span style="font:7.0pt
"Times New Roman""> </span></span></span><!--[endif]--><span
style="color:#1F497D">Arc’s developers are very helpful
once you have access to them<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Matthew
Berry | Sr. Unified Collaboration Engineer, Voice CCIE
#26721<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D">World Wide
Technology, Inc. | Cell +1.612.219.0040<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="color:#17365D">PS
Engineering: </span></i></b><i><span
style="color:#17365D">Creating Impact, Ignition &
Scalability<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#1F497D"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Dana Tong [<a class="moz-txt-link-freetext" href="mailto:Dana_Tong@bridgepoint.com.au">mailto:Dana_Tong@bridgepoint.com.au</a>] <br>
<b>Sent:</b> Tuesday, April 23, 2013 5:13 PM<br>
<b>To:</b> Berry, Matthew; <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: Experience installing CUEAC
9.0.1.20<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Matthew,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">This
was on Windows Server 2008. We had to install the
compression module for ISS and to check “Enable static
content compress” to fix the issue with the web page
showing all little red x’s instead of pictures.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Dana<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
cisco-voip <a moz-do-not-send="true"
href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a>
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Wednesday, 24 April 2013 8:09 AM<br>
<b>To:</b> Berry, Matthew; <a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Experience installing
CUEAC 9.0.1.20<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Hi
Matthew,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">I
think I saw this same issue. Were you seeing all little
red x’s on the web pages where the pictures should be?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">The
fix was to go into IIS configuration or the Windows
installation and to enable compression or something. Let
me look at the server and get back to you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Can
you please confirm that the issue you see are the red x’s?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU">Dana<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-AU"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
cisco-voip [<a moz-do-not-send="true"
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Berry, Matthew<br>
<b>Sent:</b> Wednesday, 24 April 2013 3:09 AM<br>
<b>To:</b> <a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Experience installing
CUEAC 9.0.1.20<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-AU"><o:p> </o:p></span></p>
<p class="MsoNormal">Hey gang,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m curious if anyone has recently done a
CUEAC 9.0.1.20 installation and found issues during
installation.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The MSI file I’m running comes from the
cisco-ac.arcsolutions.com site:<o:p></o:p></p>
<p class="MsoNormal">Cisco Unified Attendant Console
Enterprise Edition V9.0.1.20 - Release Date 28 Jan 2013<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">During the installation, I hit the
Database Wizard step and the system locks up. The
installation never finishes.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Observed:<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
style="font-family:Symbol"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]-->Same experience
whether server is on domain or off domain<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
style="font-family:Symbol"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]-->Installation ran with
local admin account and domain admin account (as if that
would make a difference)<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
style="font-family:Symbol"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]-->The CUEAC installer
configures IIS (as far as I can tell)<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
style="font-family:Symbol"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]-->The CUEAC installer
places all the files under Program Files (as far as I can
tell)<o:p></o:p></p>
<p class="MsoListParagraph"
style="text-indent:-.25in;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span
style="font-family:Symbol"><span style="mso-list:Ignore">·<span
style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]-->The SQL Express
database is populated<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">After waiting up to 6 hours for the
Database Wizard to finish (which it does not), I quit the
processes and receive a “Congratulations! CUEAC is
installed! Please reboot!” After the reboot, when I attempt
to go to the web page I get an ASP error.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’ve been through three Cisco TAC
engineers so far in this case. I’m planning to escalate, but
so far their assistance has been worthless.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas?<o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b>Matthew Berry | Sr. Unified
Collaboration Engineer, Voice CCIE #26721<o:p></o:p></b></p>
<p class="MsoNormal">World Wide Technology, Inc. | Cell
+1.612.219.0040<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i><span style="color:#17365D">PS
Engineering: </span></i></b><i><span
style="color:#17365D">Creating Impact, Ignition &
Scalability<o:p></o:p></span></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
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<br>
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