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Hi Boon,
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<div>At the moment in the product in order for BLF to work the number in the CUAC directory must match exactly to the DN in the CUCM.</div>
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<div>There are a few options available:</div>
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<li>Change the number in AD to match that of the users DN</li><li>Add the actual DN to another field in AD, map that through to a spare field in CUCM and then change the field mapping for the telephone number in CUAC from Telephone Number in CUCM to the newly populated field</li><li>Look at using Premium Edition of the console which will allow a sync directory with the AD, then have the DN populated in the AD against any field</li></ol>
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<div>We will be looking to add functionality to deal with this in future but I could not say when this would be at the moment.</div>
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Kind Regards<br>
<br>
Jamie Gale<br>
Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>
Arc Solutions, onsite at Cisco<br>
<a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>
D +1 919 392 4671<br>
M +1 919 699 4910<br>
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<div>On Apr 26, 2013, at 5:19 AM, Boon <<a href="mailto:ciscovoipuser@gmail.com">ciscovoipuser@gmail.com</a>></div>
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<div dir="ltr">We have a customer with CUCM 8.6 & CUEAC 8.6.
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<div style="">CUCM is LDAP integrated and AD user's telephone numbers are in the format 0207XXXXXX. </div>
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<div style="">Their extensions are in CUCM are in the format 440207XXXXXX (dont ask!!).. </div>
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<div style="">We're unable to retrieve BLF status from CUCM in the CUEAC client unless we modify the AD telephoneNumber attribute to be in the 440207XXXXXX format. </div>
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<div style="">Is there a way of manipulating the directory in CUEAC so that it can display BLF correctly without having to change the AD telephoneNumber format?</div>
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<div style="">Thanks</div>
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