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<div>Hi Chris, </div>
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<div>Jabber for Windows is supported as a UCCX Agent device starting in CCX version 9.0(2) as shown on page 5 of:</div>
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<div>http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf</div>
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<div>This is only supported in soft phone mode and it cannot be an agent device in (or configured to use) desk phone mode. </div>
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<div>Lync and other Jabber variants (Mac/mobile/etc.) are currently not supported although we expect to see some support for these clients in future releases. </div>
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<div>Hope this helps. </div>
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<div>Thank you, </div>
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<div>Ryan LaFountain</div>
<div>Unified Contact Center</div>
<div>Cisco Services</div>
<div>Direct: +1 919 392 9898</div>
<div>Email: rlafount@cisco.com</div>
<div>Hours: M – F 9:00am – 5:00pm</div>
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<span style="font-weight:bold">From: </span>Chris Axelsson <<a href="mailto:invectus@gmail.com">invectus@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Tuesday, April 30, 2013 8:04 AM<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>[cisco-voip] UCCX - Agent phone types<br>
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<div>Hello!<br>
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These days there are a number of different phone options for CCX agents, CTI integration is now available for Jabber for instance. Would the same be true for a Lync softphone? Could it actually be used a agent end-device? If it can, would it fit in a professional
contact center enviroment? <br>
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I guess the best would be a fully featured jabber client with CTI integration, this would enable agents to be mobile. Is this also true for mobile clients of jabber?
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Lots of customer is already running Lync and is tied to this platform for the next coming years or so. I am looking for good alternatives since lots of customers is asking for softphone only or partially softphone solution for their new callcenters. To offer
a customer good old Cisco IP communicator seems equally or even more expensive option and would be like taking a step backward in my humble opinion.<br>
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regards<br>
Chris <br>
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