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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Has anyone had any success in digging out what is shown in the Supervisor Desktop Voice CSQ - Detail? We’d like to get some of this information on a wallboard, but we aren’t having much luck. I found an old wallboard app floating around that uses the following SQL statement, but this never matches what is shown in the Real Time displays and I need it to:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>SELECT resourceName, eventType, eventDateTime FROM Resource, AgentStateDetail WHERE Resource.resourceID = agentStateDetail.agentID AND eventDatetime IN (SELECT MAX(eventDateTime) FROM AgentStateDetail WHERE agentID IN (SELECT resourceID FROM Resource WHERE active = 1) GROUP BY agentID) ORDER BY resourceName<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Ideally I’d like to show all of the agents and their current status [state/reason] (it would be great to also show how many calls they’ve taken, declined, etc) for any given queue. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>We’re running UCCX 7.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Any nudge in the right direction would be greatly appreciated.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks all..<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>c b</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Chuck Bohatka</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Fox International</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>