<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Bugs aside, from what I can tell if you wee this then we haven't settled on a DTMF capability yet. That would also explain why you miss the first digit, if something is getting delayed.</div><br><blockquote type="cite"><span style="font-family: 'Courier New'; font-size: 16px; ">|//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/star_CcUserInfoReq: Outbound DTMF method not supported </span></blockquote><div apple-content-edited="true"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; border-spacing: 0px; "><br></span></div><div apple-content-edited="true"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; border-spacing: 0px; "><br></span></div><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; border-spacing: 0px; ">-Ryan</span>
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<br><div><div>On May 23, 2013, at 9:58 AM, Chris Ward (chrward) <<a href="mailto:chrward@cisco.com">chrward@cisco.com</a>> wrote:</div><br class="Apple-interchange-newline"><div lang="EN-US" link="blue" vlink="purple" style="font-family: 'Lucida Grande'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div class="WordSection1" style="page: WordSection1; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Should have noted, the defect has to do with negotiating OOB and 2833 in the same call with a SIP trunk that has “no preference” selected as its DTMF method. You could try and select a preference and see if it resolved it. But again, we need your version to confirm.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">+Chris<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Unity Connection TME<o:p></o:p></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(181, 196, 223); padding: 3pt 0in 0in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>cisco-voip [mailto:cisco-<a href="mailto:voip-bounces@puck.nether.net">voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Chris Ward (chrward)<br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, May 23, 2013 9:50 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Anthony Holloway; Cisco VoIP Group<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] DTMF Method 0<o:p></o:p></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Anthony,<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">For issues like these, the call flow and devices involved in the call flow are crucial. On a quick internal search, I found CSCuc80321 with the same error/warning. We would need your version too.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">+Chris<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Unity Connection TME<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: purple; text-decoration: underline; ">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Anthony Holloway<br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, May 23, 2013 12:26 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Cisco VoIP Group<br><b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] DTMF Method 0<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div><div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">All,<o:p></o:p></p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b>The smaller picture</b><o:p></o:p></div></div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br>I have the following two lines from a CCM trace I pulled:<o:p></o:p></p><div style="margin-left: 30pt; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'Courier New'; ">00:06:11.643 |//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/star_CcUserInfoReq: Outbound DTMF method selected is 0. Digit=1 and isMTPPassingThru2833=0|5,200,21,1.12763334^[REDACTED]^RCP5143F0107</span><br><span style="font-family: 'Courier New'; ">00:06:11.643 |//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/star_CcUserInfoReq: Outbound DTMF method not supported (0)|5,200,21,1.12763334^[REDACTED]^RCP5143F0107</span><o:p></o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">The log states that this method is not supported, but what is the method exactly?<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b>The bigger picture</b><o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">My Mobile Agent Connect Tone feature is half working, and I can see DTMF digits 1 and 2 being sent in the Agent's direction, however, the Agent is only hearing the second tone. I have confirmed this with the above trace lines showing that the first tone fails due to unsupported reasons, also the below additional trace lines showing the second tone being sent via a different method and succeeding, and finally, a wireshark capture which only shows the digit 2 hitting the wire as RTP-NTE (not shared).<o:p></o:p></p><div style="margin-left: 30pt; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: 'Courier New'; ">00:06:11.905 |//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/star_CcUserInfoReq: Outbound DTMF method selected is 2. Digit=2 and isMTPPassingThru2833=0|5,200,21,1.12763334^[REDACTED]^RCP5143F0107</span><br><span style="font-family: 'Courier New'; ">00:06:11.905 |//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/sendDtmfVia2833: sending sipOutgoingDTMFTone Tone 2 for digit 2.|5,200,21,1.12763334^[REDACTED]^RCP5143F0107</span><o:p></o:p></div></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">If I could figure out the method number to name mapping, that would help me understand why method 0 is not supported while method 2 is.<br><br>Thanks for your help.<o:p></o:p></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Anthony Holloway<o:p></o:p></div></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>https://puck.nether.net/mailman/listinfo/cisco-voip</div></div><br></body></html>