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<body class='hmmessage'><div dir='ltr'><br>Hi Friends,<br><br>I need your advice.<br><br>I have a project with a customer which we about to upgrade the contact center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to 9.<br><br>I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE to CM 8.6 Regular as I have implemented this work myself.<br><br>I've migrated the users , phones , export and import of config from old CM to the new CM with some manipulation here and there.<br><br>But I'm asking specifically about upgrade CM to ver 9,What is your experience of this upgrade , have anyone tried migration or upgrade , which one do you advise?<br><br>And more importantly the upgrade of UCCX, I have good experience with UCCX ver 7 but haven't tried yet working with UCCX ver 9.<br><br>What kind of configurations , data that can be upgradeable? Applications, scripts, prompts, reports...?<br><br>I started reading the Cisco documentation about the UCCX upgrade , and using PUT tools ...etc but I need your opinions and experiences, please.<br><br>Thanks in advance for your help.<br><br>Regards.<br><br>khaled Al-Saholy<br> </div></body>
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