<div dir="ltr">I can't comment on version 9 of anything yet, but the UCCX upgrade from 7 to 8.5 (which was also an OS change) went surprisingly smooth. We run an HA pair of servers and that is usually where we run into issues but this time it went great.<div>
Couple things:<div style>- As you see there is a PUT tool to export your configuration from 7.</div><div style>- May want to run through the PUT tool on a test system (or on the system you will upgrade during a maintenance window) just to see what its doing and make sure it is going to complete. You need a SFTP server available during the export and then during your migration to move the file around.</div>
<div style>- Some of the TCP and UDP port numbers have changed from 7 to 8.5+ for CAD, CSD, HRC clients. If the customer has any firewalls in between UCCX and their agents, you will likely need to make modifications there for things to work.</div>
<div style><br></div><div style>My upgrade from CUCM 7.1 to 8.6 took a looong time as it had the red hat upgrade in there too, which will also be the case for 7.1 to 9 I figure. It took me something like 5-6 hours with 6 nodes and about 7600 endpoints. I would suggest clearing out the CAR and CDR's on the cluster and research any other ways to help it go faster. YMMV.</div>
<div style><br></div><div style>Good luck</div><div style><br></div><div style><br></div></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, May 24, 2013 at 7:11 AM, khaled Saholy <span dir="ltr"><<a href="mailto:khaled_saholy@hotmail.com" target="_blank">khaled_saholy@hotmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div dir="ltr"><br>Hi Friends,<br><br>I need your advice.<br><br>I have a project with a customer which we about to upgrade the contact center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to 9.<br>
<br>I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE to CM 8.6 Regular as I have implemented this work myself.<br><br>I've migrated the users , phones , export and import of config from old CM to the new CM with some manipulation here and there.<br>
<br>But I'm asking specifically about upgrade CM to ver 9,What is your experience of this upgrade , have anyone tried migration or upgrade , which one do you advise?<br><br>And more importantly the upgrade of UCCX, I have good experience with UCCX ver 7 but haven't tried yet working with UCCX ver 9.<br>
<br>What kind of configurations , data that can be upgradeable? Applications, scripts, prompts, reports...?<br><br>I started reading the Cisco documentation about the UCCX upgrade , and using PUT tools ...etc but I need your opinions and experiences, please.<br>
<br>Thanks in advance for your help.<br><br>Regards.<br><br>khaled Al-Saholy<br> </div></div>
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