<div dir="ltr">Thanks for the clarification. In fact, I have other PG's set to g711, therefore an MTP is used, and the problem still exists in that scenario.<br></div><div class="gmail_extra"><br><br><div class="gmail_quote">
On Fri, May 24, 2013 at 9:15 AM, Nick Matthews <span dir="ltr"><<a href="mailto:matthnick@gmail.com" target="_blank">matthnick@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div>A transcoder is an MTP with additional features, so that should be fine.<span class="HOEnZb"><font color="#888888"><br><br></font></span></div><span class="HOEnZb"><font color="#888888">-nick<br></font></span></div>
<div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, May 23, 2013 at 11:54 PM, Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Just to clarify, what if it were a transcoder and not an MTP? See, the PG is set to g729 (mistake) and the ACME SBC is set to g711 only (call recording), therefore a transcoder is what gets used.</div>
<div><div><div class="gmail_extra">
<br><br><div class="gmail_quote">On Thu, May 23, 2013 at 10:41 PM, Nick Matthews <span dir="ltr"><<a href="mailto:matthnick@gmail.com" target="_blank">matthnick@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div>Having some experience troubleshooting Mobile Agent issues I know at least in 8.0 MTP is required for the official UCCE Mobile Agent feature. A lack of MTP for this type of call flow could cause DTMF problems.<span><font color="#888888"><br>
<br></font></span></div><span><font color="#888888">-nick<br></font></span></div><div><div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, May 23, 2013 at 11:11 AM, Chris Ward (chrward) <span dir="ltr"><<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">According to the bug that is the defect, that DTMF input is trying to be processed while the method is still undecided… The defect does have some conditions
that are different than what is presented here but it is still pretty close.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Having the DTMF preference selected as RFC2833 is supposed to be a workaround but it either was applied without rebooting the trunk, there is another caveat,
or this is not the bug.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The other thing you could try, IF this is the defect it should only occur if Early Offer is enabled. Disabling Early Offer should work around it.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">This defect, as it stands now, is only going to be fixed in 9.1(2) and 10.0(1) so if you wanted it in an 8.6(2) ES you would need to open a TAC case and request
the fix be ported to the ES.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">+Chris<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Unity Connection TME<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
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<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff (rratliff)
<br>
<b>Sent:</b> Thursday, May 23, 2013 10:53 AM<br>
<b>To:</b> Anthony Holloway<br>
<b>Cc:</b> Cisco VoIP Group; Chris Ward (chrward)</span></p><div><div><br>
<b>Subject:</b> Re: [cisco-voip] DTMF Method 0<u></u><u></u></div></div><p></p>
</div>
</div><div><div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Bugs aside, from what I can tell if you wee this then we haven't settled on a DTMF capability yet. That would also explain why you miss the first digit, if something is getting delayed.<u></u><u></u></p>
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<p class="MsoNormal"><br>
<br>
<u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Courier New"">|//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/star_CcUserInfoReq: Outbound DTMF method not supported </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif""><br>
<br>
</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif""><br>
<br>
</span><u></u><u></u></p>
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<p class="MsoNormal"><span><span style="font-family:"Helvetica","sans-serif"">-Ryan</span></span>
<u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On May 23, 2013, at 9:58 AM, Chris Ward (chrward) <<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>> wrote:<u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Should have noted, the defect has to do with negotiating OOB and 2833 in the same call with a SIP trunk that has “no preference” selected as its DTMF method.
You could try and select a preference and see if it resolved it. But again, we need your version to confirm.</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">+Chris</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Unity Connection TME</span><u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
</div>
<div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">cisco-voip
[mailto:<a href="mailto:cisco-" target="_blank">cisco-</a><a href="mailto:voip-bounces@puck.nether.net" target="_blank">voip-bounces@puck.nether.net</a>]<span> </span><b>On Behalf Of<span> </span></b>Chris Ward (chrward)<br>
<b>Sent:</b><span> </span>Thursday, May 23, 2013 9:50 AM<br>
<b>To:</b><span> </span>Anthony Holloway; Cisco VoIP Group<br>
<b>Subject:</b><span> </span>Re: [cisco-voip] DTMF Method 0</span><u></u><u></u></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Anthony,</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">For issues like these, the call flow and devices involved in the call flow are crucial. On a quick internal search, I found CSCuc80321 with the same error/warning.
We would need your version too.</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">+Chris</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Unity Connection TME</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">cisco-voip
[<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank"><span style="color:purple">mailto:cisco-voip-bounces@puck.nether.net</span></a>]<span> </span><b>On Behalf Of<span> </span></b>Anthony Holloway<br>
<b>Sent:</b><span> </span>Thursday, May 23, 2013 12:26 AM<br>
<b>To:</b><span> </span>Cisco VoIP Group<br>
<b>Subject:</b><span> </span>[cisco-voip] DTMF Method 0</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">All,<u></u><u></u></p>
</div>
<div>
<div>
<p class="MsoNormal"><b>The smaller picture</b><u></u><u></u></p>
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</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
I have the following two lines from a CCM trace I pulled:<u></u><u></u></p>
<div style="margin-left:30.0pt">
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">00:06:11.643 |//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/star_CcUserInfoReq: Outbound DTMF method selected is 0. Digit=1 and isMTPPassingThru2833=0|5,200,21,1.12763334^[REDACTED]^RCP5143F0107</span><br>
<span style="font-family:"Courier New"">00:06:11.643 |//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/star_CcUserInfoReq: Outbound DTMF method not supported (0)|5,200,21,1.12763334^[REDACTED]^RCP5143F0107</span><u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal">The log states that this method is not supported, but what is the method exactly?<u></u><u></u></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><b>The bigger picture</b><u></u><u></u></p>
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</div>
<div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">My Mobile Agent Connect Tone feature is half working, and I can see DTMF digits 1 and 2 being sent in the Agent's direction, however, the Agent is only hearing the second tone. I have confirmed this with the
above trace lines showing that the first tone fails due to unsupported reasons, also the below additional trace lines showing the second tone being sent via a different method and succeeding, and finally, a wireshark capture which only shows the digit 2 hitting
the wire as RTP-NTE (not shared).<u></u><u></u></p>
<div style="margin-left:30.0pt">
<div>
<p class="MsoNormal"><span style="font-family:"Courier New"">00:06:11.905 |//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/star_CcUserInfoReq: Outbound DTMF method selected is 2. Digit=2 and isMTPPassingThru2833=0|5,200,21,1.12763334^[REDACTED]^RCP5143F0107</span><br>
<span style="font-family:"Courier New"">00:06:11.905 |//SIP/SIPCdpc(8,74,1872820)/ci=146637572/ccbId=85511580/scbId=0/sendDtmfVia2833: sending sipOutgoingDTMFTone Tone 2 for digit 2.|5,200,21,1.12763334^[REDACTED]^RCP5143F0107</span><u></u><u></u></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">If I could figure out the method number to name mapping, that would help me understand why method 0 is not supported while method 2 is.<br>
<br>
Thanks for your help.<u></u><u></u></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<div>
<p class="MsoNormal">Anthony Holloway<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Lucida Grande","serif"">_______________________________________________<br>
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</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
</div></div></div>
</div>
<br>_______________________________________________<br>
cisco-voip mailing list<br>
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<br></blockquote></div><br></div>
</div></div></blockquote></div><br></div>
</div></div></blockquote></div><br></div>
</div></div></blockquote></div><br></div>