<div dir="ltr"><div>The call control issue sounds like a JTAPI mismatch... make sure you're running compatibile versions of CM and UCCX and that JTAPI is synced.</div><div> </div><div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf</a></div>
<div> </div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Jun 11, 2013 at 2:04 PM, Muneeb khan <span dir="ltr"><<a href="mailto:mmuneebkhan@gmail.com" target="_blank">mmuneebkhan@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><span style="font-family:arial,sans-serif;font-size:13px">hi,</span><div style="font-family:arial,sans-serif;font-size:13px">
<br></div><div style="font-family:arial,sans-serif;font-size:13px"> we have just installed UCCX 8.6 and CUCM 8.5, all the things are working fine except few below mentioned things.</div>
<div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px">1. Agents are not able to drop the calls through CAD, they had to do it through IP Communicator. </div>

<div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px">2. Some agents goes to NOT Ready state as soon as the call hit on their CAD. </div><div style="font-family:arial,sans-serif;font-size:13px">

<br></div><div style="font-family:arial,sans-serif;font-size:13px">3. Some IP Communicators aren't registering onto CUCM as they are continuously showing "IP Configuring" onto IP Communicator.(DHCP is running in the environment).</div>

<div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px"> Thanks</div></div>
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<br></blockquote></div><br></div>