<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">The phone should update with an apply config. <div><br></div><div>Associate the phone to your userid and then point your browser to <a href="http://phone.ip.address/CGI/Screenshot">http://phone.ip.address/CGI/Screenshot</a> to confirm. Use the userid you associated the phone to for authentication.</div><div><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; ">-Ryan</span>
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<br><div><div>On Jun 27, 2013, at 4:55 PM, Candese Perez <<a href="mailto:trigena@gmail.com">trigena@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div dir="ltr"><div><div><div>Both, but I can only really see the feature button. <br><br></div>Is there a step I am missing with the softkey? If I simply add the feature to the feature control policy will it display on the phone? <br>
</div>I am not physically located with these phones so I cannot see the screen when updated. <br><br></div>Thanks!<br></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Jun 27, 2013 at 3:51 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">Are you trying to add Forward All as a feature button (the left-hand buttons)? It cannot be added there, only to the softkeys along the bottom of the screen, and that is controlled via feature control policy.<div>
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<span style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:auto;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px">-Ryan</span>
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<br><div><div>On Jun 27, 2013, at 4:39 PM, Candese Perez <<a href="mailto:trigena@gmail.com" target="_blank">trigena@gmail.com</a>> wrote:</div><br><div dir="ltr"><div>I tried that as well, i did see it enabled by default in the feature control policy, but I selected override and enabled, but I still don't see the feature under unassociated items. <br>
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<br><div><br><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Jun 27, 2013 at 3:34 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">Try creating a feature control policy with Forward All enabled and set it on the device. By default that option should be enabled.<div>
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<span style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:auto;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px">-Ryan</span>
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<br><div><div><div>On Jun 27, 2013, at 4:21 PM, Candese Perez <<a href="mailto:trigena@gmail.com" target="_blank">trigena@gmail.com</a>> wrote:</div><br><div dir="ltr"><div><div><div><div><div>Hello, <br>
I am having an issue adding the Call Forward All functionality to a 9971. It is not present under Unassigned Associated Items for the phone. <br></div>I have tried creating a new phone button template, but the feature doesn't exist their either. <br>
</div><br></div>I don''t have a feature control policy assigned to the device. <br><br></div>Has anyone else seen this?<br><br></div>TIA<br><div><br><br></div></div></div>
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