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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'>Did you logout/shutdown CAD and then restart it and log back in?<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Tahoma","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ryan Burtch<br><b>Sent:</b> Tuesday, July 16, 2013 10:12 PM<br><b>To:</b> voip puck<br><b>Subject:</b> [cisco-voip] Agent Desk Setting/WorkFlow Reason Codes Not Associating to Agent in CAD | IPCC/UCCE Version: 7.5<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>All:<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I have created a new Agent Desk Setting and a Workflow in Cisco Desktop Administrator, both with the same name. The agent that I'm testing with has been assigned to the respective Desk setting. In Cisco Desktop Administrator, I added several additional Not Ready and Logout Reason Codes, but they aren't associating to the agent when I log into CAD.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Anyone have any ideas?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal><br clear=all><o:p></o:p></p><div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Sincerely,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Ryan Burtch<o:p></o:p></p></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div></div></div></div></div></body></html>