<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Erick,<div><br></div><div>I have received similar situations depending on the team I need to reach. Typically I know this happens when the engineer has issues with using the mute button due to the engineer talking to another person in the background.</div><div><br><div apple-content-edited="true">
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>Dustin S Fowler</div><div><a href="mailto:dustin.s.fowler@gmail.com">dustin.s.fowler@gmail.com</a></div><div>954-562-0209</div><div><br></div></span><br class="Apple-interchange-newline">
</div>
<br><div><div>On Aug 14, 2013, at 10:34 AM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com">ewellnitzvoip@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div dir="ltr"><div>Wondering if any of the Cisco guys could shed some light on a situation?</div><div> </div><div>Guys on my team, non CCIE, non Partner, are getting thrid party 'engineers' when they open TAC cases and very poor service. Is this the norm now? When I open a case I get a 15 - 20 minute response time even on sev. 4 cases.</div>
<div> </div><div>It's kind of goofy that in order to get a deccent TAC engineer I would have to open all of the cases and hand them off.</div><div> </div><div>Thanks!</div><div> </div><div>-E</div></div>
_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>https://puck.nether.net/mailman/listinfo/cisco-voip<br></blockquote></div><br></div></body></html>