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>From what I could gather this phone tested at 13db.
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<div>If there isn't already a TAC SR please have the customer open one and let me know the SR number.</div>
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<div>Thanks,</div>
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<div>-Ryan </div>
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<div>On Aug 16, 2013, at 11:24 AM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:</div>
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Users with hearing aids are complaining that 3905 phones are a problem. Any else had this reported? I’ve sent it to the Cisco AM/SE.<o:p></o:p></div>
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<o:p> </o:p></div>
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The PDI Helpdesk confirmed the 3905 meets the ADA specs in regards to 12dB gain , users with hearing aids are none the less complaining. They state it” requires them to hold the handset at odd angles”<o:p></o:p></div>
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<o:p> </o:p></div>
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<o:p> </o:p></div>
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3905 ADA Specs<o:p></o:p></div>
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<o:p> </o:p></div>
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<a href="http://www.cisco.com/web/about/responsibility/accessibility/downloads/vpats" style="color: rgb(149, 79, 114); text-decoration: underline; ">http://www.cisco.com/web/about/responsibility/accessibility/downloads/vpats</a><o:p></o:p></div>
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<a href="http://www.cisco.com/web/about/responsibility/accessibility/downloads/vpats/VPAT-Cisco3905_6900-v4.doc" style="color: rgb(149, 79, 114); text-decoration: underline; ">http://www.cisco.com/web/about/responsibility/accessibility/downloads/vpats/VPAT-Cisco3905_6900-v4.doc</a><o:p></o:p></div>
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<o:p> </o:p></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif; ">Cisco IP Phones meets the FCC 68 requirements for volume gain of minimum of 12dB of gain from default</span><span style="font-size: 10pt; font-family: Arial, sans-serif; "><span class="Apple-converted-space"> </span>factor
setting. To achieve 20dB or greater, Cisco recommends using an inline amplifier,<o:p></o:p></span></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif; ">From end user;<o:p></o:p></span></div>
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Hi Jason<br>
<br>
We have heard from several clients that are having problems using the Cisco phones (3905) with a hearing aid. Problems reported are as follows:<br>
Volume somewhat adequate, but handset needs to be positioned at an awkward angle.<br>
Hearing aid cuts off while using the phone.<br>
"Feedback" on the hearing aid requiring adjustments of the client. The feedback does not happen on the analog phone.<br>
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This is definitely an ADA issue that we need to have solved. What does Cisco recommend to remedy the problem from an ADA compliancy perspective.<br>
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Thanks,<o:p></o:p></div>
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CustomerX<o:p></o:p></div>
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