<div dir="ltr"><div><div>Asking a basic question here: but it sounds like you have parallel systems (5x and 7x), and are you connecting to the UCCX 7x with a CAD 7x client, and not an older CAD 5x client?<br></div><div><br>
Also, I don't think you have said what exactly your InnoTrust Action is doing, or the type of Action that it is. E.g., It is a Macro Action that is sending keystrokes to Excel.<br><br>The first thing I would do is determine if the problem was with CAD firing the event. I would do that by creating a new Work Flow group from scratch, create a new Voice Contact workflow for Answered, skip the rule, create the Action for Agent Notification (this is a simple Action and requires no external apps to work), and finally assign a test Agent to the new Work Flow group in CDA Web Administration. If you cannot even get that simple of a solution working, then your problem is either with the upgrade, or with your workstations. You could try to reinstall the client, or re-perform the upgrade. Do you know how to turn up debug level tracing in CAD? If so, feel free to capture the logs upon Answering a call, to see what the logs say.<br>
<br></div><div>Lastly, whether this ends up being the problem or not, I would say just remove your rule (<NA> List) as it's doing nothing positive and only serving up confusion.<br><br></div><div>I hope that's all helpful information. And I didn't mean to take over for Ryan, it just seemed like he was busy and I saw an opportunity to ask a few questions. I look forward to your response.<br>
</div></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Aug 27, 2013 at 1:01 PM, Grace Maximuangu <span dir="ltr"><<a href="mailto:Grace.Maximuangu@blackbox.com" target="_blank">Grace.Maximuangu@blackbox.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">So after unchecking the “Enable Condition”<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Fired up CAD and placed a test call we ran into the same screen pop issues, and the data field<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">it did not populate any of the data in the data field and there was no screen pop, it did not error out either.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">It’s obvious that 7x seems to be expecting a different variable, than what is passed, and which is causing the account number not to be recognized. How do we proceed then?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Any other ideas? We can’t proceed with the upgrade if we don’t have a resolution to this issue<u></u><u></u></span></p>
<div class="im"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">:-:gm<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Grace Maximuangu<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Voice Solutions Engineer<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Black Box Network Services<u></u><u></u></span></b></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Cell: <a href="tel:213.268.6342" value="+12132686342" target="_blank">213.268.6342</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="mailto:grace.maximuangu@blackbox.com" target="_blank">grace.maximuangu@blackbox.com</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="http://www.blackbox.com/" target="_blank">www.blackbox.com</a> <u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#17365d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><img src="cid:image002.jpg@01CEA314.B7847DF0" alt="bbox logo.JPG" border="0" height="57" width="284"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p></div><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a> [mailto:<a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a>] <b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, August 27, 2013 8:23 AM</span></p><div><div class="h5"><br><b>To:</b> Grace Maximuangu<br><b>Cc:</b> Ryan LaFountain (rlafount); <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Upgrading from UCCX 5.0.2 to 7.0.2 Screen Pop not working<u></u><u></u></div></div><p></p><div><div class="h5"><p class="MsoNormal"><u></u> <u></u></p><div><div><div><p class="MsoNormal" style="margin-bottom:12.0pt">
Grace,<u></u><u></u></p></div><p class="MsoNormal" style="margin-bottom:12.0pt">It's hard to say without digging into the CAD log files; however, at the most basic level, there could have been a defect in CDA for UCCX 5x which was fixed either in, or along the way to, UCCX 7x, and now it's affecting your implementation. This wouldn't be the first time an upgrade to UCCX has broken a customer's environment. Write Document step anyone?<u></u><u></u></p>
</div><p class="MsoNormal">I look forward to the results of disabling the rule all together. Good luck.<u></u><u></u></p></div><div><p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p><div><p class="MsoNormal">
On Tue, Aug 27, 2013 at 9:55 AM, Grace Maximuangu <<a href="mailto:Grace.Maximuangu@blackbox.com" target="_blank">Grace.Maximuangu@blackbox.com</a>> wrote:<u></u><u></u></p><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Anthony, Ryan,</span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The interesting thing I found out is that “</span>rule to check for an Account Number which IS NOT in a list, where the list is <NA>”<u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">That is exactly how it is working in CCX 5.0, in the existing production environment.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Is there a feature in 7.0.2 that probably is not accepting these values as they are working fine in the previous version. I know the GUI’s look different between the versions.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Perhaps it would help if you guys can explain why these values need to be configured differently or are handled differently in 5x and the new 7x.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">See Screenshot for Existing 5.0 environment, and that is working fine with no issues</span><u></u><u></u></p>
<div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><img src="cid:image004.jpg@01CEA312.5C6B2E70" border="0" height="638" width="1119"><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">:-:gm</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Grace Maximuangu</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Voice Solutions Engineer</span><u></u><u></u></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Black Box Network Services</span></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Cell: <a href="tel:213.268.6342" target="_blank">213.268.6342</a></span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="mailto:grace.maximuangu@blackbox.com" target="_blank">grace.maximuangu@blackbox.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="http://www.blackbox.com/" target="_blank">www.blackbox.com</a> </span><u></u><u></u></p><p class="MsoNormal">
<span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#17365d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><img src="cid:image005.jpg@01CEA312.5C6B2E70" alt="bbox logo.JPG" border="0" height="57" width="284"></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p></div><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a> [mailto:<a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a>] <b>On Behalf Of </b>Anthony Holloway</span><u></u><u></u></p>
<div><p class="MsoNormal"><br><b>Sent:</b> Monday, August 26, 2013 10:59 AM<br><b>To:</b> Grace Maximuangu<u></u><u></u></p></div><p class="MsoNormal"><b>Cc:</b> Ryan LaFountain (rlafount); <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><u></u><u></u></p>
<div><div><p class="MsoNormal"><br><b>Subject:</b> Re: [cisco-voip] Upgrading from UCCX 5.0.2 to 7.0.2 Screen Pop not working<u></u><u></u></p></div></div><div><div><p class="MsoNormal"> <u></u><u></u></p><div><p class="MsoNormal">
HI Grace,<br><br>I have been watching your request to see if I could offer any assistance. Today I see your screenshots, so thank you for that. What is the logic behind having a rule to check for an Account Number which IS NOT in a list, where the list is <NA>? Wouldn't just having no rule at all be more efficient and easier to understand? Perhaps it is this rule that is preventing your action from happening. Can you uncheck the "Enable Rule" checkbox to see if it will fire?<u></u><u></u></p>
</div><div><p class="MsoNormal" style="margin-bottom:12.0pt"> <u></u><u></u></p><div><p class="MsoNormal">On Fri, Aug 23, 2013 at 3:12 PM, Grace Maximuangu <<a href="mailto:Grace.Maximuangu@blackbox.com" target="_blank">Grace.Maximuangu@blackbox.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt"><div><div><p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal">>>Goto>>>Voice Contact Workflow<u></u><u></u></p><p class="MsoNormal">>>Select Event >>>Answered<u></u><u></u></p><p class="MsoNormal">>>Rules of Event>>>Screen Pop<u></u><u></u></p>
<p class="MsoNormal">>>Action of Rule>>>Innotrust<u></u><u></u></p><p class="MsoNormal"><img src="cid:image006.jpg@01CEA312.5C6B2E70" border="0" height="702" width="923"><u></u><u></u></p><p class="MsoNormal">
<u></u><u></u></p><p class="MsoNormal">>>>Edit Rule Conditions>>><u></u><u></u></p><p class="MsoNormal"><img src="cid:image007.jpg@01CEA312.5C6B2E70" border="0" height="705" width="936"><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p><div><div><p class="MsoNormal"><span style="font-size:10.0pt">:-:gm</span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Grace Maximuangu</span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt">Voice Solutions Engineer</span><u></u><u></u></p><p class="MsoNormal"><b><span style="font-size:10.0pt">Black Box Network Services</span></b><u></u><u></u></p>
</div><p class="MsoNormal"><span style="font-size:10.0pt">Cell: <a href="tel:213.268.6342" target="_blank">213.268.6342</a></span><u></u><u></u></p><div><p class="MsoNormal"><span style="font-size:10.0pt"><a href="mailto:grace.maximuangu@blackbox.com" target="_blank">grace.maximuangu@blackbox.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><a href="http://www.blackbox.com/" target="_blank">www.blackbox.com</a> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;color:#17365d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"><img src="cid:image005.jpg@01CEA312.5C6B2E70" alt="bbox logo.JPG" border="0" height="57" width="284"></span><u></u><u></u></p></div></div><p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><div><p class="MsoNormal"><b>From:</b> Ryan LaFountain (rlafount) [mailto:<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>] <br>
<b>Sent:</b> Tuesday, August 20, 2013 7:36 AM<br><b>To:</b> Grace Maximuangu; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><u></u><u></u></p></div><p class="MsoNormal"><b>Subject:</b> Re: [cisco-voip] Upgrading from UCCX 5.0.2 to 7.0.2 Screen Pop not working<u></u><u></u></p>
</div></div><div><div><p class="MsoNormal"> <u></u><u></u></p><div><div><div><p class="MsoNormal"><span style="font-size:10.5pt">Hi Grace, </span><u></u><u></u></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt"> </span><u></u><u></u></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt">This sounds like two issues here. The first is that the workflow configuration went missing during the upgrade to 7.0(2). There have been a couple of issues around this, some known like those listed on page 27 in the link below and some unknown where we've never been able to get to the bottom of why workflow information wasn't retained after the upgrade. </span><u></u><u></u></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt"> </span><u></u><u></u></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad702ccxig-cm.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/cad702ccxig-cm.pdf</a></span><u></u><u></u></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt"> </span><u></u><u></u></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt">The second issue seems to be that even after you've recreated the workflow, the screen pop doesn't work. Can you describe or send screenshots of what the workflow configuration is and what the agent is experiencing when it 'does not work'? </span><u></u><u></u></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt"> </span><u></u><u></u></p></div><div><div><p class="MsoNormal"><span style="font-size:10.5pt">Thank you, </span><u></u><u></u></p></div><div><p class="MsoNormal">
<span style="font-size:10.5pt"> </span><u></u><u></u></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt">Ryan LaFountain</span><u></u><u></u></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt">Unified Contact Center</span><u></u><u></u></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt">Cisco Services</span><u></u><u></u></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt">Direct: <a href="tel:%2B1%20919%20392%209898" target="_blank">+1 919 392 9898</a></span><u></u><u></u></p>
</div><div><p class="MsoNormal"><span style="font-size:10.5pt">Email: <a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a></span><u></u><u></u></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt">Hours: M – F 9:00am – 5:00pm</span><u></u><u></u></p>
</div></div></div></div><div><p class="MsoNormal"><span style="font-size:10.5pt"> </span><u></u><u></u></p></div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b>From: </b>Grace Maximuangu <<a href="mailto:Grace.Maximuangu@BlackBox.com" target="_blank">Grace.Maximuangu@BlackBox.com</a>><br>
<b>Date: </b>Monday, August 19, 2013 4:14 PM<br><b>To: </b>"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>[cisco-voip] Upgrading from UCCX 5.0.2 to 7.0.2 Screen Pop not working<u></u><u></u></p></div><div><p class="MsoNormal"><span style="font-size:10.5pt"> </span><u></u><u></u></p></div><div><div><p class="MsoNormal">
Please advice, the after the upgrade, workflows had to be manually added, but Screen Pop does not work, I just saw a post on Cisco UCCX forum, please has anyone ran into the issue and how did this get resolved. And any references on how to solve this issue would be highly appreciated<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p style="margin:0in;margin-bottom:.0001pt;background:white"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333;border:none windowtext 1.0pt;padding:0in">CAD is only capable of passing enterprise data to another application. It cannot perform database lookups on its own. Your options are:</span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white;border-spacing:0px;outline:0px;background-repeat:initial initial;word-spacing:0px"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";border:none windowtext 1.0pt;padding:0in">1) If it is browser-based, you can execute an HTTP POST or GET within the integrated browser.</span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white;border-spacing:0px;outline:0px;background-repeat:initial initial;word-spacing:0px"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";border:none windowtext 1.0pt;padding:0in">2) If the application will accept it, you can pass an IPC call (Inter-Process Communication) to it. This is a formatted UDP packet that CAD would send, typically on a loopback address, to a port the other application is listening on.</span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white;border-spacing:0px;outline:0px;background-repeat:initial initial;word-spacing:0px"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";border:none windowtext 1.0pt;padding:0in">3) If the action can be repeated with a consistent series of key strokes, you can call a macro to replay that key sequence, effectively paste the data into the correct field, and execute the search.</span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white;border-spacing:0px;outline:0px;background-repeat:initial initial;word-spacing:0px"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333"> </span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white;border-spacing:0px;outline:0px;background-repeat:initial initial;word-spacing:0px"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333">You can use the <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf" target="_blank"><span style="color:#2f6681;border:none windowtext 1.0pt;padding:0in">Cisco Desktop Administrator User Guide for CAD 6.6 for Unified CM</span></a> as documentation on how to setup workflows within CAD.</span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white;border-spacing:0px;outline:0px;min-height:8pt;background-repeat:initial initial;word-spacing:0px"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333"> </span><u></u><u></u></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white;border-spacing:0px;outline:0px;background-repeat:initial initial;word-spacing:0px"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333;border:none windowtext 1.0pt;padding:0in">You will need to use Enterprise Data to pass the caller ID information (or anything else you want CAD to get). This has been covered on the forum many times. Here is one example to get you started:</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333"><a href="https://supportforums.cisco.com/message/1047577#1047577" target="_blank"><span style="color:#2f6681;border:none windowtext 1.0pt;padding:0in">https://supportforums.cisco.com/message/1047577#1047577</span></a></span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">Please see the post from Cisco forum <u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt">:-:gm</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt">Grace Maximuangu</span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt">Voice Solutions Engineer</span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Black Box Network Services</span></b><u></u><u></u></p><p class="MsoNormal"><span style="color:#1f497d"><img src="cid:image005.jpg@01CEA312.5C6B2E70" alt="bbox logo.JPG" border="0" height="57" width="284"></span><u></u><u></u></p>
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