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<div>great find Brian. one bit of clarification - "cm_closed_tcp" mesa the phone received TCP RST or FIN from the _network_ that did not necessarily originate from CUCM.</div>
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<div>-Wes</div>
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<div>On Aug 29, 2013, at 3:17 PM, Brian Meade (brmeade) <<a href="mailto:brmeade@cisco.com">brmeade@cisco.com</a>> wrote:</div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Eric,<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I didn’t find the initial time the phone went into this state but the phone does print a list of reasons why the phone last unregistered when it boots up:<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">0918 NOT 00:00:57.357542 CVM-System P7-display MQThread|cip.sipcc.SipEnhancedAlarmInfo:getLastUnregistrationTimeReason - TimeStamp=1377753202845946685028372,946684857457,1377753927440,946685018334,946685040399946685046997,946684934872,946684857026;
Reasons =14,14,14<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Here, you can see the last 3 unregister reasons have cause 14 which corresponds to CM_CLOSED_TCP so CallManager closing the TCP socket.<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">We don’t have any engineering specials posted for the 8831 but a quick bug search didn’t show anything. Can you get a packet capture of it in the broken state?<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Thanks,<o:p></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Brian Meade<o:p></o:p></span></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Erick B. [mailto:erickbee@<a href="http://gmail.com">gmail.com</a>]<span class="Apple-converted-space"> </span><br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, August 29, 2013 3:42 PM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Brian Meade (brmeade)<br>
<b>Cc:</b><span class="Apple-converted-space"> </span>voip puck<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] 8831 registration problems with 9.1.1a<o:p></o:p></span></div>
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<o:p> </o:p></div>
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Brian, I sent you the console logs. Thanks. <o:p></o:p></div>
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<o:p> </o:p></p>
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On Thu, Aug 29, 2013 at 1:12 PM, Erick B. <<a href="mailto:erickbee@gmail.com" target="_blank" style="color: purple; text-decoration: underline; ">erickbee@gmail.com</a>> wrote:<o:p></o:p></div>
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Yea, let me do that.<o:p></o:p></div>
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<o:p> </o:p></div>
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It seems if I shutdown the switchport for 2-3 minutes then bring it back up it stays up, if a quick shut/no shut is done then it doesn't come up or may register for a minute then go back unregistered. <o:p></o:p></div>
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<o:p> </o:p></p>
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On Thu, Aug 29, 2013 at 1:02 PM, Brian Meade (brmeade) <<a href="mailto:brmeade@cisco.com" target="_blank" style="color: purple; text-decoration: underline; ">brmeade@cisco.com</a>> wrote:<o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Eric,</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Can you collect console logs covering the time period of it going from working to nonworking?</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Thanks,</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Brian Meade</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b>On
Behalf Of<span class="Apple-converted-space"> </span></b>Erick B.<br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, August 29, 2013 1:24 PM<br>
<b>To:</b><span class="Apple-converted-space"> </span>voip puck<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] 8831 registration problems with 9.1.1a</span><o:p></o:p></div>
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<o:p></o:p></div>
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Does anyone know if there are issues with sip8831.9-3-3-3<o:p></o:p></div>
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firmware on 8831 model phone and network/VLAN connection?<o:p></o:p></div>
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<o:p></o:p></div>
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Had a 8831 working for a month or so fine with 9.1.1a (9.1.1.20000-5) and now it won't register reliably. If I shutdown the switchport and such a few times it registers again, sometimes for 1-2 minutes or might stay up and work fine until it is unplugged or
reset again.<o:p></o:p></div>
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<o:p></o:p></div>
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I set the switchport access vlan to be in voice vlan directly to (removed switchport voice vlan) and that seemed to help but same thing happened the next day. <o:p></o:p></div>
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<o:p></o:p></div>
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Not finding any release notes for the 9.3.3.5 firmware and there is a cisco support forum post suggesting a upgrade to 9.1.2 call manager fixes this issue.<o:p></o:p></div>
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<o:p></o:p></div>
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Device Pack 9.1.1.21017-2 used to add support for this. <o:p></o:p></div>
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<o:p></o:p></div>
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Thanks<o:p></o:p></div>
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<o:p> </o:p></div>
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<o:p> </o:p></div>
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