<div dir="ltr"><div>Correct, an IVR of some sort (IPIVR or CVP) would be required to interact with external files, nothing native in ICM to handle this. That said, even providing the caller with a menu to change a persistent variable will require the use of an IVR of some sort, can't do this natively in ICM either...<br>
<br></div>-matthew<br></div><div class="gmail_extra"><br clear="all"><div>Matthew Saskin<br><a href="mailto:msaskin@gmail.com" target="_blank">msaskin@gmail.com</a><br>203-253-9571<br></div>
<br><br><div class="gmail_quote">On Wed, Sep 4, 2013 at 10:27 AM, Erik Goppel <span dir="ltr"><<a href="mailto:egoppel@gmail.com" target="_blank">egoppel@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<p dir="ltr">Use a persistent user variable like cc_open and set it to true or false by using a menu in your callin script. Then modify your cc routing script to check this variable for true or false (if node, example if cc_open== "true", route like normal under your success connector, under the x fail connector, route to your closed message)</p>
<p dir="ltr">Good luck,</p>
<p dir="ltr">Using an xml file within icm is not possible afaik , maybe icw cvp, i think brian is mistaken with uccx. <br>
Brian, if you do know a method to use an xml file in icm for reference, without having to use ipivr or cvp, please share.</p>
<p dir="ltr">Thanks,</p>
<p dir="ltr">Erik<br>
</p>
<div class="gmail_quote">Op 4 sep. 2013 15:42 schreef "Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>> het volgende:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">You could just have it update an XML file that your other scripts referenced to check if the contact center is closed or not.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Brian Meade<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ryan Burtch<br>
<b>Sent:</b> Wednesday, September 04, 2013 12:32 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">All:<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I'm looking for a way to have a customer be able to call into an ICM script>enter in an access code> and be able to 'Ad-Hoc Close' a contact center.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Does anyone know how to do this?<br clear="all">
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Sincerely,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Ryan Burtch<u></u><u></u></p>
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