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<div>Hi Michele, </div>
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<div>Although not of CAD, this is a feature of Cisco Finesse. At any time, an agent can see what Reason Code they're currently in. </div>
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<div>Hope this helps. </div>
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<div>Thank you, </div>
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<div>Ryan LaFountain</div>
<div>Unified Contact Center</div>
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<span style="font-weight:bold">From: </span>"Michele Russo (AM)" <<a href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a>><br>
<span style="font-weight:bold">Date: </span>Tuesday, September 3, 2013 11:45 AM<br>
<span style="font-weight:bold">To: </span>Ryan Burtch <<a href="mailto:rburtch3@gmail.com">rburtch3@gmail.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] CAD Not ready reason codes<br>
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<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">Ok, thanks for confirming.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "> Ryan Burtch [<a href="mailto:rburtch3@gmail.com">mailto:rburtch3@gmail.com</a>]
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<b>Sent:</b> Tuesday, September 03, 2013 11:42 AM<br>
<b>To:</b> Michele Russo (AM)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CAD Not ready reason codes<o:p></o:p></span></p>
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<p class="MsoNormal">Michele:<o:p></o:p></p>
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<p class="MsoNormal">There is no way for the agent to see this in CAD. There is a custom report that can be generated in CUIC, but it's unlikely that they agent would have access to this platform. Cisco Finesse may provide this functionality, but I'm not
100% on that. <o:p></o:p></p>
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<p class="MsoNormal">Sincerely,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Ryan Burtch<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Sep 3, 2013 at 11:35 AM, Michele Russo (AM) <<a href="mailto:michele.russo@dimensiondata.com" target="_blank">michele.russo@dimensiondata.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">All,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Question, hopefully a simple one…we have UCCE v. 9.1 and the customer is using CAD. They have set up Not-Ready reason codes but want to know how their agents can see what code
they are in in real time. In the Agent Real Time Display report within CAD it will only show those states AFTER they change them. Is there any way for the Agent to see what reason code they are in at that moment?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">M<span style="font-size:9.0pt">ichele Russo</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Consultant</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Dimension Data NA</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"><a href="tel:202-460-3965" target="_blank">202-460-3965</a> (cell)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"><a href="tel:571-203-4007" target="_blank">571-203-4007</a> (desk)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"><a href="mailto:michele.russo@dimensiondata.com" target="_blank">michele.russo@dimensiondata.com</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<br>
<span style="color:white">itevomcid</span> <o:p></o:p></p>
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