<div dir="ltr">I figured it out. You have to create a CVP App that utilizes the global variable from ICM as VXML Session Data. Once the Session Data is in CVP, I set a decision that directs the caller to one of two menus, based on the current status of the call center (Closed or Open). CVP then plays a message to the caller, "The call center is currently closed. Please press 1 to open the call center". The caller presses 1 and then hits the CVP Sub Dialogue Return element. In the CVP Sub Dialogue Return element, I have configured the 'Caller Input' with a custom '<i>variable': </i>CloseCallCtr. <div>
<br></div><div>When the call gets back to ICM, it comes out of the 'True' leg on the 'ToExt.VRU' Node and hits an IF Node. The IF Node is configured with the following: Call.user.microapp.caller_input=="CloseCallCtr".</div>
<div><br></div><div>Let me know if anyone needs help with this. Big thanks to Janine Graves who helped me with this.</div></div><div class="gmail_extra"><br clear="all"><div><div dir="ltr"><br><div><br></div><div><br></div>
<div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div></div>
<br><br><div class="gmail_quote">On Tue, Sep 10, 2013 at 10:39 AM, Mike King <span dir="ltr"><<a href="mailto:me@mpking.com" target="_blank">me@mpking.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">It's not by any means the best solution, but I have in the past front-ended an old IVR with a voicemail menu.<div><br></div><div>The menu does some basic Time of Day stuff (Closed message after hours, closes for lunch).</div>
<div><br>Depending on your voicemail system, you should be able to do some kind of telephone based "Prompt maintenance". I've used this to rig up a "ad-hoc close" document in the past.</div></div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Sep 9, 2013 at 3:53 PM, Ryan Burtch <span dir="ltr"><<a href="mailto:rburtch3@gmail.com" target="_blank">rburtch3@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Matthew:<div><br></div><div>Do you know how I could set this up with CVP? I'm a bit lost.</div></div><div class="gmail_extra"><br clear="all"><div><div dir="ltr"><br><div><br></div><div><br></div><div>
Sincerely,</div>
<div><br></div><div>Ryan Burtch</div></div></div><div><div>
<br><br><div class="gmail_quote">On Wed, Sep 4, 2013 at 4:55 PM, Matthew Saskin <span dir="ltr"><<a href="mailto:msaskin@gmail.com" target="_blank">msaskin@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><div>Correct, an IVR of some sort (IPIVR or CVP) would be required to interact with external files, nothing native in ICM to handle this. That said, even providing the caller with a menu to change a persistent variable will require the use of an IVR of some sort, can't do this natively in ICM either...<br>
<br></div>-matthew<br></div><div class="gmail_extra"><br clear="all"><div>Matthew Saskin<br><a href="mailto:msaskin@gmail.com" target="_blank">msaskin@gmail.com</a><br><a href="tel:203-253-9571" value="+12032539571" target="_blank">203-253-9571</a><br>
</div>
<br><br><div class="gmail_quote">On Wed, Sep 4, 2013 at 10:27 AM, Erik Goppel <span dir="ltr"><<a href="mailto:egoppel@gmail.com" target="_blank">egoppel@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<p dir="ltr">Use a persistent user variable like cc_open and set it to true or false by using a menu in your callin script. Then modify your cc routing script to check this variable for true or false (if node, example if cc_open== "true", route like normal under your success connector, under the x fail connector, route to your closed message)</p>
<p dir="ltr">Good luck,</p>
<p dir="ltr">Using an xml file within icm is not possible afaik , maybe icw cvp, i think brian is mistaken with uccx. <br>
Brian, if you do know a method to use an xml file in icm for reference, without having to use ipivr or cvp, please share.</p>
<p dir="ltr">Thanks,</p>
<p dir="ltr">Erik<br>
</p>
<div class="gmail_quote">Op 4 sep. 2013 15:42 schreef "Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>> het volgende:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div>
<div link="blue" vlink="purple" lang="EN-US">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">You could just have it update an XML file that your other scripts referenced to check if the contact center is closed or not.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Brian Meade<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ryan Burtch<br>
<b>Sent:</b> Wednesday, September 04, 2013 12:32 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">All:<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">I'm looking for a way to have a customer be able to call into an ICM script>enter in an access code> and be able to 'Ad-Hoc Close' a contact center.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Does anyone know how to do this?<br clear="all">
<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Sincerely,<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Ryan Burtch<u></u><u></u></p>
</div>
</div>
</div>
</div>
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</div>
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