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Do you have the CUCM set as the provisioning server?
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<div>-Ryan </div>
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<div>On Sep 11, 2013, at 12:21 PM, Chris Ward (chrward) <<a href="mailto:chrward@cisco.com">chrward@cisco.com</a>> wrote:</div>
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<span style="color: rgb(31, 73, 125); ">James,<o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">It’s also possible that the load they running while CUCM compatible weren’t yet capable of downloading firmware from CUCM. I am not sure in the history of TC code where that capability was added.<o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">+Chris<o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">TME - Unity Connection and MediaSense<o:p></o:p></span></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>James Dust [mailto:james.dust@<a href="http://charles-stanley.co.uk">charles-stanley.co.uk</a>]<span class="Apple-converted-space"> </span><br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, September 11, 2013 12:04 PM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Chris Ward (chrward); <a href="mailto:cisco-voip@puck.nether.net">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="Apple-converted-space"> </span>RE: SX20 Telepresence software upgrade<o:p></o:p></span></div>
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<o:p> </o:p></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); ">Afternoon Chris,</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); ">Yes I have restarted the TFTP service on all nodes, and it was a cop file I used to upload the firmware.</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); ">The device defaults page has been updated and no specific phone load is specified on the devices themselves.</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); ">Thanks for sanity checking this for me, I may need to log a support case now then.</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; color: rgb(31, 73, 125); ">Kind Regards</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="font-size: 10pt; font-family: Tahoma, sans-serif; color: rgb(31, 73, 125); ">James</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB" style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Chris Ward (chrward) [<a href="mailto:chrward@cisco.com" style="color: purple; text-decoration: underline; ">mailto:chrward@cisco.com</a>]<span class="Apple-converted-space"> </span><br>
<b>Sent:</b><span class="Apple-converted-space"> </span>11 September 2013 16:54<br>
<b>To:</b><span class="Apple-converted-space"> </span>James Dust;<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="Apple-converted-space"> </span>RE: SX20 Telepresence software upgrade</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB"> <o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">Hi James,</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">Have you started TFTP on the TFTP server? That would be required after a cop file install or manual file upload to the TFTP directory.</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">Also, check the device defaults for the SX20 and see if there is a version specified, if not, specify one. A COP file installation should have done this for you, but a manual upload would not. Also, make sure that a firmware
load is NOT defined on the device’s page itself (ccmadmin) as this will override the device default page.</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">That is my normal list of things to check/do for phones that aren’t upgrading as expected.</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">+Chris</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); ">TME - Unity Connection and MediaSense</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125); "> </span><span lang="EN-GB"><o:p></o:p></span></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>cisco-voip<span class="Apple-converted-space"> </span><a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]" style="color: purple; text-decoration: underline; ">[mailto:cisco-voip-bounces@puck.nether.net]</a><span class="Apple-converted-space"> </span><b>On
Behalf Of<span class="Apple-converted-space"> </span></b>James Dust<br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, September 11, 2013 11:06 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] SX20 Telepresence software upgrade</span><span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB"><o:p></o:p></span></div>
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<span lang="EN-GB">Afternoon all,<o:p></o:p></span></div>
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<span lang="EN-GB"> <o:p></o:p></span></div>
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<span lang="EN-GB">I am trying to upgrade some SX20 devices on our 8.6.2 cucm cluster from version<span class="Apple-converted-space"> </span><b>TC5.1.5 to TC6.1.1</b><span class="Apple-converted-space"> </span>but am encountering difficulties. I have installed
the new software on all cucm nodes and hard reset/factory reset the SX20’s to try and get them to upgrade but they don’t pick up the new default software image.<o:p></o:p></span></div>
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<span lang="EN-GB"> <o:p></o:p></span></div>
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<span lang="EN-GB">Has anyone else encountered this problem? And if so what do you need to do?<o:p></o:p></span></div>
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<span lang="EN-GB"> <o:p></o:p></span></div>
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<span lang="EN-GB">On a side note I realise you need to update the release key for the device when you upgrade and have this covered.<o:p></o:p></span></div>
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<span lang="EN-GB"> <o:p></o:p></span></div>
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<span lang="EN-GB">Kind regards<o:p></o:p></span></div>
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<span lang="EN-GB"> <o:p></o:p></span></div>
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<span lang="EN-GB">James<o:p></o:p></span></div>
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<span lang="EN-GB" style="font-size: 12pt; font-family: Arial, sans-serif; "><br>
</span><strong><span lang="EN-GB" style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(153, 204, 0); ">Consider the environment - Think before you print</span></strong><span lang="EN-GB" style="font-size: 7.5pt; font-family: Arial, sans-serif; "><br>
</span><span lang="EN-GB" style="font-size: 10pt; font-family: Arial, sans-serif; "><br>
</span><span lang="EN-GB" style="font-size: 7.5pt; font-family: Arial, sans-serif; ">The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free,
it is the responsibility of the recipient to confirm this.<span class="Apple-converted-space"> </span><br>
<br>
You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<br>
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Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL<span class="Apple-converted-space"> </span></span><span lang="EN-GB" style="font-size: 10pt; font-family: Arial, sans-serif; "><a href="http://www.charles-stanley.co.uk/contact-us/disclosure/" title="http://www.charles-stanley.co.uk/contact-us/disclosure/" style="color: purple; text-decoration: underline; "><span style="font-size: 7.5pt; ">http://www.charles-stanley.co.uk/contact-us/disclosure/</span></a></span><span lang="EN-GB"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 11pt; font-family: Calibri, sans-serif; ">
<span lang="EN-GB" style="font-size: 12pt; font-family: Arial, sans-serif; "><br>
</span><strong><span lang="EN-GB" style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(153, 204, 0); ">Consider the environment - Think before you print</span></strong><span lang="EN-GB" style="font-size: 7.5pt; font-family: Arial, sans-serif; "><br>
</span><span lang="EN-GB" style="font-size: 10pt; font-family: Arial, sans-serif; "><br>
</span><span lang="EN-GB" style="font-size: 7.5pt; font-family: Arial, sans-serif; ">The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free,
it is the responsibility of the recipient to confirm this.<span class="Apple-converted-space"> </span><br>
<br>
You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<br>
<br>
Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL<span class="Apple-converted-space"> </span></span><span lang="EN-GB" style="font-size: 10pt; font-family: Arial, sans-serif; "><a href="http://www.charles-stanley.co.uk/contact-us/disclosure/" title="http://www.charles-stanley.co.uk/contact-us/disclosure/" style="color: purple; text-decoration: underline; "><span style="font-size: 7.5pt; ">http://www.charles-stanley.co.uk/contact-us/disclosure/</span></a></span><span lang="EN-GB" style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></p>
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