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<p class="MsoNormal"><span style="color:#1F497D">Thanks Chris,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Is there a way to ‘kick’ the device to upgrade software manually either through the CLI or CUCM?</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">Kind Regards</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">James</span></p>
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<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Chris Ward (chrward) [mailto:chrward@cisco.com]
<br>
<b>Sent:</b> 11 September 2013 17:22<br>
<b>To:</b> James Dust; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: SX20 Telepresence software upgrade</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">James,</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">It’s also possible that the load they running while CUCM compatible weren’t yet capable of downloading firmware from CUCM. I am not sure in the history of TC code where that capability was added.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">+Chris</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">TME - Unity Connection and MediaSense</span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> James Dust
<a href="mailto:[mailto:james.dust@charles-stanley.co.uk]">[mailto:james.dust@charles-stanley.co.uk]</a>
<br>
<b>Sent:</b> Wednesday, September 11, 2013 12:04 PM<br>
<b>To:</b> Chris Ward (chrward); <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: SX20 Telepresence software upgrade</span></p>
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<p class="MsoNormal"><span lang="EN-US"> </span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Afternoon Chris,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Yes I have restarted the TFTP service on all nodes, and it was a cop file I used to upload the firmware.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">The device defaults page has been updated and no specific phone load is specified on the devices themselves.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks for sanity checking this for me, I may need to log a support case now then.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">Kind Regards</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"; color:#1F497D">James</span></p>
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<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Chris Ward (chrward) [<a href="mailto:chrward@cisco.com">mailto:chrward@cisco.com</a>]
<br>
<b>Sent:</b> 11 September 2013 16:54<br>
<b>To:</b> James Dust; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: SX20 Telepresence software upgrade</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hi James,</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Have you started TFTP on the TFTP server? That would be required after a cop file install or manual file upload to the TFTP directory.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Also, check the device defaults for the SX20 and see if there is a version specified, if not, specify one. A COP file installation should have done this for you, but a manual upload would not. Also,
make sure that a firmware load is NOT defined on the device’s page itself (ccmadmin) as this will override the device default page.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">That is my normal list of things to check/do for phones that aren’t upgrading as expected.</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">+Chris</span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">TME - Unity Connection and MediaSense</span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> cisco-voip
<a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a>
<b>On Behalf Of </b>James Dust<br>
<b>Sent:</b> Wednesday, September 11, 2013 11:06 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] SX20 Telepresence software upgrade</span></p>
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<p class="MsoNormal"><span lang="EN-US"> </span></p>
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<p class="MsoNormal">Afternoon all,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I am trying to upgrade some SX20 devices on our 8.6.2 cucm cluster from version
<b>TC5.1.5 to TC6.1.1</b> but am encountering difficulties. I have installed the new software on all cucm nodes and hard reset/factory reset the SX20’s to try and get them to upgrade but they don’t pick up the new default software image.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Has anyone else encountered this problem? And if so what do you need to do?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">On a side note I realise you need to update the release key for the device when you upgrade and have this covered.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Kind regards</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">James</p>
</div>
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You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<br>
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Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL
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