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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We went from UCCX 8.X to UCCX 9.X, 3 weeks ago. 2 things that absolutely suck are,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1) 9.X forces you to use an older version of Java, (why we don’t know why we just do it (Cisco)), our UCCX 8.X version used a newer version of Java
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">2) if you selected 2 or more close codes before, Cisco removed this feature (why because we are cisco, we can do that)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">FYI; Our database conversion took 4 hours, we had planned only 2.5 hours. We are on a UC220M2 with HA<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Within the next month or so we will be using
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">CUIC instead of the Historical reports.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Neal
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Sean Knight [mailto:sean@pubsvs.com]
<br>
<b>Sent:</b> Wednesday, September 18, 2013 8:03 AM<br>
<b>To:</b> Haas, Neal; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Call Reporting for CUCM version 9<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you and this was for UCCX 9.X. I didn’t include that info.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Sorry about that.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Sean<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Haas, Neal [<a href="mailto:nhaas@co.fresno.ca.us">mailto:nhaas@co.fresno.ca.us</a>]
<br>
<b>Sent:</b> Wednesday, September 18, 2013 10:37 AM<br>
<b>To:</b> Sean Knight; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: Call Reporting for CUCM version 9<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">In UCCX or CUCM? I guess for either, you should look at Cisco Unified Intelligence Center (CUIC), cheap and lets you build your own reports with all 9.X(?)
versions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">For UCCX, reporting sucks as usual.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">CUCM, reporting is OK, nothing is changed, we use ISI Call Accounting to run reports. Is this for HUNT groups????? No reports that I know of for people on hold.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Remember if you want to get reports from Cisco, go to a third party. I don’t know what Cisco’s hold up is with getting at
<b>least</b> Adequate reporting by default…..<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Neal Haas<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Sean Knight<br>
<b>Sent:</b> Wednesday, September 18, 2013 6:58 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Call Reporting for CUCM version 9<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">We are upgrading to Version 9 and our call group supervisors would like to know how much better reporting is going to be versus our current version 7.1. I figure there will
be better reporting with the newer version of CUCM. They want to know call volume for the queue and how many and how long per agent call. And other stats. All we have now with 7.1 is a pie chart and bar graphs. If anyone can send me an example of what
they would get in a detailed report it would be much appreciated. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thank you
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Sean Knight</span></b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"> | Telecom Network Admin | Agora</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-align:justify"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"> Office: 410-864-1805 | Mobile: 443-336-1315
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="mailto:mwalter@it-agora.com"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">sean@it-agora.com</span></a></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:gray"> </span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:gray">
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