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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I am having a bit of a problem with Cisco AQM and was hoping someone else has run into a similar problem. We have AQM set up as a network recording solution for a customer, we are able to collect the recordings but none of the users who are set up with ‘Evaluator or Manager’ Roles can access the /wfo Web GUI. Every user I have tried get the message ‘Credentials are not correct please try again’. The users are all licensed and the message I see in the logs is always the same ‘User <UCCX.Demo> was NOT authenticated’ followed by a ‘401 UNAUTHORIZED’. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The only account I can get to authenticate is the local administrator account. I have worked with Calabrio and we validated the LDAP integration. At this point I am at a loss and so is the Calabrio Engineer. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone run across this problem and can offer any troubleshooting suggestions??<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0F243E'>Michele Russo<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0F243E'>Consultant<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0F243E'>Dimension Data NA<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0F243E'>11730 Plaza America Drive Suite 350<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0F243E'>Reston, Va 20190<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0F243E'>202-460-3965 (cell)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0F243E'>571-203-4007 (desk)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#0F243E'><a href="mailto:michele.russo@dimensiondata.com">michele.russo@dimensiondata.com</a><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>