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<div>I it's easier get the console logs there will likely be something there to go off. <br>
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Sent from my iPhone</div>
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On Oct 4, 2013, at 5:10 PM, "Erick Wellnitz" <<a href="mailto:ewellnitzvoip@gmail.com">ewellnitzvoip@gmail.com</a>> wrote:<br>
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<div>The profile logs in, phone resets, profile gets logged out, phone resets and displays 'extension mobility unavailable.</div>
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<div>We believe it is somehow related to DNS because when we register a phone to one of the 9.1 clusters in the other location login works as expected. I haven't had a chance to do a packet capture yet.</div>
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<div class="gmail_quote">On Fri, Oct 4, 2013 at 4:00 PM, Ryan Ratliff (rratliff) <span dir="ltr">
<<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
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<div style="word-wrap:break-word">By the way what's the error code that the phone displays? EM has been better than most about having useful errors, even if they are subject to the secret decoder ring.
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<div>-Ryan </div>
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<div>On Oct 4, 2013, at 4:10 PM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>> wrote:</div>
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<div dir="ltr">Yes, it is also the primary tftp server.</div>
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<div class="gmail_quote">On Fri, Oct 4, 2013 at 12:57 PM, Ryan Ratliff (rratliff)
<span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
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<div style="word-wrap:break-word">System->Server values don't impact certificates. They will impact what the phone gets in config files so if you aren't using DNS this will be an issue. Is that pub also the TFTP server that is going to show up in the mini-config?
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<div>-Ryan </div>
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<div>On Oct 4, 2013, at 1:13 PM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>> wrote:</div>
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<div>I always forget about doing a packet capture on the phone.</div>
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<div>I'm thinking it is cert related because on this one cluster the Publisher is set up under servers using it's hostname instead of IP while all the others are using IP.
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<div>We're going to change this once we get approval then re-export, consolidate and import.</div>
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<div class="gmail_quote">On Thu, Oct 3, 2013 at 4:49 PM, Brian Meade (brmeade) <span dir="ltr">
<<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Erick,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Can you grab a packet capture from the phone trying to log in? The packet captures seem to show the EMCC issues very clearly. You should see after the
login, the phone will download its mini-config with the new TFTP server info. You’ll then see it try to download its ITL from the other cluster. If you don’t see the phone request anything after that, most likely it didn’t trust the signer of the ITL and
it will show the “Extension Mobility is unavailable” error message.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Usually that means you need to do a Re-Export, Consolidate, Import of the certificates.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Brian Meade<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-family:"Tahoma","sans-serif";font-size:10pt">From:</span></b><span style="font-family:"Tahoma","sans-serif";font-size:10pt"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Erick Wellnitz<br>
<b>Sent:</b> Thursday, October 03, 2013 5:01 PM<br>
<b>To:</b> Jason Aarons (AM)<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] 'interesting' EMCC behavior<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">That's the odd thing. All of the traces look like it is successful but the phone (7965) resets, logs the user out and displays a message that extension mobility is not available without an error code. I get similar behavior on the 8945
but without the message.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">I've gon through the EMCC guide a number of times and nothing sticks out as obvious.<u></u><u></u></p>
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<p style="margin-bottom:12pt" class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Thu, Oct 3, 2013 at 3:41 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">I was using 8.6 the first time I setup EMCC to another 8.6 box.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri","sans-serif";font-size:11pt">From:</span></b><span style="font-family:"Calibri","sans-serif";font-size:11pt"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Thursday, October 03, 2013 3:39 PM<br>
<b>To:</b> Erick Wellnitz<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] 'interesting' EMCC behavior</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p style="margin-bottom:12pt" class="MsoNormal"> <u></u><u></u></p>
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<p style="margin-bottom:12pt" class="MsoNormal">I have one idea.<u></u><u></u></p>
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<p class="MsoNormal">EMCC does not work very well in 8.5 because you cannot "home" a user to a cluster. Therefore, if your LDAP integrations are the same for each cluster, it would be impossible to know which cluster the user is homed to. 9.1 on the other
hand has this feature on the end user page, and thus overcomes this limitation.<u></u><u></u></p>
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<p style="margin-bottom:12pt" class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Thu, Oct 3, 2013 at 1:50 PM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border-width:medium medium medium 1pt;border-style:none none none solid;border-color:currentColor currentColor currentColor rgb(204,204,204);margin:5pt 0in 5pt 4.8pt;padding:0in 0in 0in 6pt">
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<p class="MsoNormal">I have a strange situation.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">3 Clusters. 2 on 9.1 and the other on 8.5 EMCC works except with users configured on the 8.5 cluster. The profile logs in then immediately logs out without an error message.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Any ideas would be greatly appreciated!<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<span style="color:white">itevomcid</span> <u></u><u></u></p>
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