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<body class='hmmessage'><div dir='ltr'>Hi Folks,<div>I have configured the Progressive outbound IVR campaign in UCCX 8.5.x and every thing is working fine except two points.</div><div><br></div><div>1- There is no Phone 2 and Phone 3 field in import window only Phone 1 field with other options like first name , account num etc. I need to configure the alternate numbers as well.</div><div><br></div><div>2- AMD feature is working for some calls not for all, infact i have to transfer such calls to IVR. After some investigation i came to know there is difference in "no of rings" to trigger the Answering machine at customer end. Customer number after 4 rings trigger VM and call gets transferred to IVR while the customer number which triggers its VM after 7 rings doesn't get transfer to IVR.</div><div><br></div><div>thanks in advance.</div><div><br></div> </div></body>
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