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<div>Hi mate,</div>
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<div>No problems, I am happy to discuss as I and up to client number 4</div>
<div> and about to hit client 5 with this issue.</div>
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<div>I have assigned a single user is as owner of all phones at the moment.</div>
<div>Your issue is the same as mine.</div>
<div>I'm yet to add my 1000 CSF, I'll let you know. It seemed to work on small scale.</div>
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<div>I've got a couple of cases open with licensing and I've asked them to escalate.</div>
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<div>I think something needs to change, but I'm hoping that the single use works as a hack until then.</div>
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<div>Alternatively as Ryan suggested you might be able to get assistance from account team. I'm wondering if they might just allocate extra public space lic in the mean time.</div>
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<div>I would say this will be an issue for 99% of Australian clients. Everyone uses extension mobility as an easy roll out tool. No one assigns owner id, and in reality same person sits at that same phone 99% of the time.</div>
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<div>The bad part is, as of the fix in 9.1.1a the user doesn't really affect us for normal phone only usage. It really only affects us when we try and use the soft clients. I.e Jabber</div>
<div>This is veering off the tech side , but that is the selling point for cuwl, easy license, access to all the apps.</div>
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<div>I'm not sure what's going on behind the scenes but I'm hoping Jabber guys are aware of it, because it's a road block for them.</div>
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<div>Cheers,</div>
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<div>Tim</div>
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On 15 Oct 2013, at 2:01 am, "Erick Wellnitz" <<a href="mailto:ewellnitzvoip@gmail.com">ewellnitzvoip@gmail.com</a>> wrote:<br>
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<div>I don't wan tto hijack this but we have a similar thing going on.</div>
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<div>Our issue is that we use Extension Mobility exclusively in order to eliminate as much MAC work as possible. We don't wnat to assign a user to the device but we also don't want to double up on licenses. Even after an upgrade to 9.1.2 and being able to
set teh devices as 'public space' we still run into the issue of doubling up because we also use mobility/SNR.</div>
<div> </div>
<div>It would be interesting to know if anyone has found a way, besides assigning an owner user id, to relieve the doubling up issue in an organization using EM exclusively along with other licensed features.</div>
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<div class="gmail_quote">On Mon, Oct 14, 2013 at 8:36 AM, Ryan Ratliff (rratliff)
<span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">An upgrade to 9.1(2) will help in both the users with only EM enabled not getting assigned Essential licenses and the fact that owner user id cannot be set on an EM-enabled phone (CSCue14471), in addition to a bunch of bug
fixes.
<div><br>
<div>-Ryan </div>
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<div>On Oct 14, 2013, at 5:52 AM, Dana Tong <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>> wrote:</div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">So I have a customer who has an early CUCM version (9.1.1.10000-11) and they have EM.<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">They have CUWL standard licensing and the ELM is doubling up on UCL Enhanced licenses for devices and User Device Profiles.<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">The “Owner User ID” field is greyed out and cannot be selected. The procedure to update was to:<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"><a style="color:purple;text-decoration:underline" href="https://supportforums.cisco.com/thread/289688" target="_blank">https://supportforums.cisco.com/thread/289688</a><u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"><span>1.<span style="font:7pt/normal "Times New Roman""> <span> </span></span></span></span><span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Logout
the user<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"><span>2.<span style="font:7pt/normal "Times New Roman""> <span> </span></span></span></span><span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Turn
off EM on the device<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"><span>3.<span style="font:7pt/normal "Times New Roman""> <span> </span></span></span></span><span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Set
the Owner ID<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"><span>4.<span style="font:7pt/normal "Times New Roman""> <span> </span></span></span></span><span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Turn
on EM<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"><span>5.<span style="font:7pt/normal "Times New Roman""> <span> </span></span></span></span><span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Log
the user back into the phone.<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"> </span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Surely there’s a better way?!?! They have some 1300 logged in users at present.<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"> </span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt"> </span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">As another test, I exported all phones of type x. Updated the “Owner User ID” in the CSV and re-inserted the phone.<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">The field is updated but the license count is not reflected when I click the “Update Usage Details” on the license page within CUCM.<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Does anyone else have a solution for fixing up this license calculation error in bulk?<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Cheers<u></u><u></u></span></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Dana<u></u><u></u></span></div>
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<b><span style="font-family:Tahoma,sans-serif;font-size:10pt" lang="EN-US">From:</span></b><span style="font-family:Tahoma,sans-serif;font-size:10pt" lang="EN-US"><span> </span>cisco-voip [mailto:<a href="mailto:cisco-" target="_blank">cisco-</a><a href="mailto:voip-bounces@puck.nether.net" target="_blank">voip-bounces@puck.nether.net</a>]<span> </span><b>On
Behalf Of<span> </span></b>Ryan Ratliff (rratliff)<br>
<b>Sent:</b><span> </span>Friday, 11 October 2013 12:06 AM<br>
<b>To:</b><span> </span>Tim Smith<br>
<b>Cc:</b><span> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip] CUCM 9.x ELM and Owner ID<br>
<b>Importance:</b><span> </span>High<u></u><u></u></span></div>
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<u></u> <u></u></div>
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The intelligence to consolidate users and licenses is still in CUCM. ELM just handles the distribution of licenses to clusters. This is why ELM can't tell you which users/devices are consuming which license, just how many. CUCM is still where you have to
look to see what license an individual user or device is consuming.<u></u><u></u></div>
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<u></u> <u></u></div>
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-Ryan<u></u><u></u></div>
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On Oct 10, 2013, at 1:00 AM, Tim Smith <<a style="color:purple;text-decoration:underline" href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>><u></u><u></u></div>
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wrote:<u></u><u></u></div>
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<u></u> <u></u></div>
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Yeah I've actually done this and poor ELM is confused now, but happily "compliant"<u></u><u></u></div>
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But I still don't think it's great, it kind of kills the usefulness of ELM<u></u><u></u></div>
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<u></u> <u></u></div>
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I think ELM needs to be a bit smarter in how it calculates and reconciles licensing<u></u><u></u></div>
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I think it should be primarily looking at users with device profiles and devices associated and working out lic that way (they would be active UC users)<u></u><u></u></div>
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<u></u> <u></u></div>
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Cheers,<u></u><u></u></div>
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<u></u> <u></u></div>
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Tim<br>
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<br>
On 10 Oct 2013, at 3:06 pm, "Nate VanMaren" <<a style="color:purple;text-decoration:underline" href="mailto:VanMarenNP@ldschurch.org" target="_blank">VanMarenNP@ldschurch.org</a>> wrote:<u></u><u></u></p>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">Remember a CUWL Standard user gets 10 devices per license. So you could just assign all of your phones to one user that would end up with N/10 CUWL standard licenses. That would
easy to maintain, and probably less expensive than public space + user profile…</span><u></u><u></u></div>
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<span style="color:rgb(31,73,125);font-family:Calibri,sans-serif;font-size:11pt">I haven’t migrated any CUWL PRO to 9.x yet, so I am not sure what their device entitlement really is.</span><u></u><u></u></div>
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<b><span style="font-family:Tahoma,sans-serif;font-size:10pt">From:</span></b><span style="font-family:Tahoma,sans-serif;font-size:10pt"><span> </span>cisco-voip [<a style="color:purple;text-decoration:underline" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]<span> </span><b>On
Behalf Of<span> </span></b>Tim Smith<br>
<b>Sent:</b><span> </span>Wednesday, October 09, 2013 5:30 PM<br>
<b>To:</b><span> </span>Ryan Ratliff (rratliff)<br>
<b>Cc:</b><span> </span><a style="color:purple;text-decoration:underline" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip] CUCM 9.x ELM and Owner ID</span><u></u><u></u></div>
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<u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">Thanks mate,</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt"> </span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">I’m ok with the structure (well I think it still needs work – so hopefully product team will continue to improve it)</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt"> </span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">In these scenario’s it’s usually 99% of the phones actually get logged into by 1 user (so they really do have a user and are not really public space) – it’s just as the admins use
EM, they don’t keep track and update the physical devices to reflect this (as you’d expect – most people use EM as a deployment / roll out tool (instead of TAPS) these days so they don’t need to worry about linking physical phones to people)</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt"> </span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">There were also some good threads on the partner communities about this.</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt"> </span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">I’m more interested now in working around what is there. I have a few ideas.</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt"> </span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">-</span><span style="color:rgb(58,58,58);font-size:7pt"> <span> </span></span><span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">I have a bulk
login script, which logs people in, at the same time I could put in an AXL update to update owner ID as I go. (There is still on-going maintenance issue though)</span><u></u><u></u></div>
<div style="margin:0cm 0cm 0pt 36pt;font-family:"Times New Roman",serif;font-size:12pt">
<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">-</span><span style="color:rgb(58,58,58);font-size:7pt"> <span> </span></span><span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">A proxy type
login service (new front end for EM, could also take care of this)</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">-</span><span style="color:rgb(58,58,58);font-size:7pt"> <span> </span></span><span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">Or one of the
PC based login systems (it could also do the AXL update)</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">-</span><span style="color:rgb(58,58,58);font-size:7pt"> <span> </span></span><span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">Also, just
trying out assigning phones to single user.</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt"> </span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">I’ll do some more investigation!</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">Thanks for your comments so far!</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">Cheers,</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt"><br>
Tim</span><u></u><u></u></div>
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<b><span style="font-family:Calibri,sans-serif;font-size:11pt">From:</span></b><span style="font-family:Calibri,sans-serif;font-size:11pt"><span> </span>Ryan Ratliff (rratliff) [<a style="color:purple;text-decoration:underline" href="mailto:rratliff@cisco.com" target="_blank">mailto:rratliff@cisco.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>Thursday, 10 October 2013 4:25 AM<br>
<b>To:</b><span> </span>Tim Smith<br>
<b>Cc:</b><span> </span>Joe Martini (joemar2);<span> </span><a style="color:purple;text-decoration:underline" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip] CUCM 9.x ELM and Owner ID<br>
<b>Importance:</b><span> </span>High</span><u></u><u></u></div>
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I agree, and unfortunately our current licensing model is structured such that the public space phones consume a license just as they would if they were the only phone associated to a user with no additional features. <u></u><u></u></div>
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-Ryan<u></u><u></u></div>
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On Oct 9, 2013, at 2:53 AM, Tim Smith <<a style="color:purple;text-decoration:underline" href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>> wrote:<u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">Thanks Ryan,</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">Sorry to keep banging on about this, but I'm still a bit confused.</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">I definitely don't want to get more licensing than we are entitled to.</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">I think from CUCM point of view, and based on below.</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">Phones without owners are essentially considered public space.</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">Phones with owners associated, would get attributed in the right place, i.e. CUWL standard, pro etc.</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">In extension mobility environments, usually none of our phones have owners associated.</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">So when we go to add CSF's for Jabber for instance, we come unstuck.</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">Cheers,</span><u></u><u></u></div>
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<span style="font-family:Calibri,sans-serif">Tim</span><u></u><u></u></div>
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<b><span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">From:</span></b><span><span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt"> </span></span><span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">Ryan
Ratliff (rratliff) <<a style="color:purple;text-decoration:underline" href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>><br>
<b>Sent:</b><span> </span>Wednesday, 9 October 2013 1:41 AM<br>
<b>To:</b><span> </span>Tim Smith<br>
<b>Cc:</b><span> </span>Joe Martini (joemar2);<span> </span><a style="color:purple;text-decoration:underline" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip] CUCM 9.x ELM and Owner ID</span><span style="color:rgb(40,40,40);font-family:Calibri,sans-serif"></span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">I recommend when looking at the User Count Tool or whatever tool you are using to do your license migration (before the upgrade) you should count your public space phones as a separate user that
will require a license. </span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">I understand Licensing is being very generous for current migrations however I would pay careful attention to what you ask for and what you get as compared to what you currently pay for so there
are no big surprises at your next renewal.</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">-Ryan</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">On Oct 8, 2013, at 10:25 AM, Tim Smith <<a style="color:purple;text-decoration:underline" href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>></span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif"> wrote:</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">Thanks Ryan</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">Does that mean we should ask licensing for a public space lic per em phone?</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">We don't actually need to buy more licenses right?</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">Cheers,</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">Tim</span><u></u><u></u></div>
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On 9 Oct 2013, at 1:09 am, "Ryan Ratliff (rratliff)" <<a style="color:purple;text-decoration:underline" href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>> wrote:</span><u></u><u></u></p>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">As soon as you add SNR or a soft client to those users you have to double up on licenses to account for the public space phones. </span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">Today that is the solution and when doing your DLU to ELM conversion you need to plan accordingly.</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">-Ryan</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif">On Oct 7, 2013, at 7:33 PM, Tim Smith <<a style="color:purple;text-decoration:underline" href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>> wrote:</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">Thanks Joe,</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">I have seen that one before, I’m not sure that is the same issue.</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">This is in regard to the physical phones not been allocated to a user. (i.e. assigning phones owner ID’s)</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">This seems to cause a double up for me when I create CSF profiles.</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">Cheers,</span><u></u><u></u></div>
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<span style="color:rgb(58,58,58);font-family:Calibri,sans-serif;font-size:11pt">Tim</span><u></u><u></u></div>
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<b><span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">From:</span></b><span><span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt"> </span></span><span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">Joe
Martini [mailto:<a href="mailto:joemar2@" target="_blank">joemar2@</a><a style="color:purple;text-decoration:underline" href="http://cisco.com/" target="_blank">cisco.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>Tuesday, 8 October 2013 10:08 AM<br>
<b>To:</b><span> </span>Tim Smith<br>
<b>Cc:</b><span> </span><a style="color:purple;text-decoration:underline" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip] CUCM 9.x ELM and Owner ID</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40)">Versions of CUCM that contain the fix for CSCue14471 no longer have this issue.</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40)"><a style="color:purple;text-decoration:underline" href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCue14471" target="_blank"><span style="color:purple">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCue14471</span></a></span><u></u><u></u></div>
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<span style="color:rgb(40,40,40)"> </span><u></u><u></u></div>
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<span style="color:rgb(40,40,40)">Joe</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40)">On Oct 7, 2013, at 6:00 PM, Tim Smith <<a style="color:purple;text-decoration:underline" href="mailto:tim.smith@enject.com.au" target="_blank"><span style="color:purple">tim.smith@enject.com.au</span></a>> wrote:</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">Hi guys,</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt"> </span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">I’ve seen some discussion on this already</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40)"><a style="color:purple;text-decoration:underline" href="http://www.gossamer-threads.com/lists/cisco/voip/172472?search_string=owner%20cuwl;#172472" target="_blank"><span style="color:rgb(149,79,114);font-family:Calibri,sans-serif;font-size:11pt">http://www.gossamer-threads.com/lists/cisco/voip/172472?search_string=owner%20cuwl;#172472</span></a></span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">Most clients do not assign owner ID as they use extension mobility.</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">(I will admit it is true that a lot of mobility users actually stay logged into the same phone and we could technically assign them as the owner)</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">Either way, I keep ending up with my licensing in ELM being out of balance due to having phones and CSF’s.</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">The TAC answer to me was that I should assign an owner ID.</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">Am I missing something here? Is there another solution?</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">Cheers,</span><u></u><u></u></div>
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<span style="color:rgb(40,40,40);font-family:Calibri,sans-serif;font-size:11pt">Tim.</span><u></u><u></u></div>
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