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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Customer resolved this. They had to add the Standard CTI Allow Control of Phones supporting Connected Xfer and conf role to the rmtapi user in addition to the individual users. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Jason Aarons (AM) <br><b>Sent:</b> Tuesday, October 08, 2013 2:05 PM<br><b>To:</b> cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> Anyone running 8961s with UCCX 8.5.1SU3?<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anyone running 8961s with UCCX 8.5.1SU3?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Customer indicated they setup some 8961s and after logging into CAD they get an error;<o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>RESOLVED: Anyone running 8961s with UCCX 8.5.1SU3? Agent Extension is out of service. Resource's device is off.<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img width=533 height=270 id="Picture_x0020_2" src="cid:image001.png@01CECA77.FE2F3A30" alt="cid:image001.png@01CEC42D.8CBB7170"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>CCM 8.6.2.22900-9 and UCCX 8.5.1SU3<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>These are 8961s running sip8961.9-3-4-24<span style='color:#1F497D'> seems other model phone’s are fine.</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>They’ve had TAC case 627583127 open for awhile.<o:p></o:p></p></div></body></html>