<div dir="ltr">Thanks Tim, I'll give that a try and cross my fingers that it will get resolved swiftly for future releases as I've been unable to find anybody (including my Cisco SE) who knows how to deploy EM based solutions going forward. <div>
<br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Oct 21, 2013 at 1:12 PM, Tim Smith <span dir="ltr"><<a href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Hey mate,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">The answer is currently..<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Log your licensing case.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Explain you use EM and no owner ID’s are assigned.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Ask them to escalate to product manager.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">They will sort you out with correct licensing (and should not add it to your maintenance bill – i.e. you should still pay for same
amount of users)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">i.e. they will give you the extra essential licenses to cover the unassigned phones, and still have the same count of CUWL users
to cover your normal users and other clients.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">I have a feeling this will be changed in the future. But for now they should sort you out as above.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Cheers,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Tim<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Boon<br>
<b>Sent:</b> Monday, 21 October 2013 10:17 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UC9 Upgrade - CUWL licensing and hot desk environments<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal">Ok so we've upgraded from 8.6 to 9.1.1-20000-5 and have encountered the same issue as many others with regards to having CUWL licenses and no Owner ID's set due to all phones being used as hot desks. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I understand (after a long conversation with TAC at the weekend) that my CUWL licenses are 'borrowed' and consumed as Enhanced licenses to cover the hot desk phones but what I cant understand is why 1 x CUWL license is worth the same a
1 x Enhanced license. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Is this going to be resolved in future versions?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Also, does anyone have any design best practice for deploying CUCM version 9 'hot desk' solutions without having to set the Device Owner ID on phones which will never have an owner? <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I asked TAC for some guidance on this but they didn't have a suggestion on how it should be deployed going forward with this new licensing model in place. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thanks in advance. <u></u><u></u></p>
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