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<p class="MsoNormal">I have this business requirement to check if agent state is not ready, then instead of queuing the call, I want to transfer to an extension.<o:p></o:p></p>
<p class="MsoNormal">I can check for logged in agents, with this script, but how do I transfer to extension and not allow the call to go to queue<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img width="1235" height="305" id="Picture_x0020_2" src="cid:image005.jpg@01CECF1F.90317820"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">:-:gm<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Grace Maximuangu<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Voice Solutions Engineer<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black">Black Box Network Services<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Cell: 213.268.6342<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><a href="mailto:grace.maximuangu@blackbox.com"><span style="color:blue">grace.maximuangu@blackbox.com</span></a><o:p></o:p></span></p>
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