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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Check the console logs. You may be getting CTI Authentication failure.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>vignesh sethuraman<br>
<b>Sent:</b> Thursday, October 31, 2013 9:46 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Phone View Software - Unified FX<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Arial","sans-serif";color:#222222">Hello Experts,</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Arial","sans-serif";color:#222222">I am trying to use Phone view (lab edition) software to control my Lab phones. I can see registered phones on the Phone view but when dial any extension
from any of the registered phones, </span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">for example 5001, I see message at the bottom on the activity log stating "</span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:red">Command
(Key:KeyPad5) sent to device (SEP<MAC of my Phone>) using thread (3) with response failure</span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">". </span><span style="font-family:"Arial","sans-serif";color:#222222"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">If any of you have experienced this issue, please guide me to resolve this.</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#222222"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Thanks & Regards,<br>
Vignesh S<o:p></o:p></span></p>
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