<html><body><div style="color:#000; background-color:#fff; font-family:arial, helvetica, sans-serif;font-size:10pt"><div><span><span style="color: rgb(34, 34, 34); font-family: arial; font-size: small;">Hello Experts,</span></span></div><div style="color: rgb(34, 34, 34); font-family: arial; font-size: small;"><br></div><div style="color: rgb(34, 34, 34); font-family: arial; font-size: small;">I am trying to use Phone view (lab edition) software to control my Lab phones. I can see registered phones on the Phone view but when dial any extension from any of the registered phones, <span style="color: black; font-family: Tahoma, sans-serif; font-size: 10pt;">for example 5001, I see message at the bottom on the activity log stating "</span><span style="font-family: Tahoma, sans-serif; font-size: 10pt;"><font color="#ff0000">Command (Key:KeyPad5) sent to device (SEP<MAC of my Phone>) using thread (3) with response failure</font></span><span
style="color: black; font-family: Tahoma, sans-serif; font-size: 10pt;">". </span></div><div style="color: rgb(34, 34, 34); font-family: arial; font-size: small;"><span style="color: black; font-family: Tahoma, sans-serif; font-size: 10pt;"><br></span></div><div style="color: rgb(34, 34, 34); font-family: arial; font-size: 13px;"><span style="color: black; font-family: Tahoma, sans-serif; font-size: 10pt;">If any of you have experienced this issue, please guide me to resolve this.</span><br></div><div style="color: rgb(34, 34, 34); font-family: arial; font-size: 13px;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 10pt;"> </span><br></div><div>Thanks & Regards,<br>Vignesh S</div></div></body></html>