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Thanks Tim, I will pass this on to the PM.<br>
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Kind Regards<br>
<br>
Jamie Gale<br>
Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>
Arc Solutions, onsite at Cisco<br>
<a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>
D +1 919 392 4671<br>
M +1 919 699 4910<br>
<br>
<b style="color: rgb(0, 0, 0); "><font class="Apple-style-span" color="#ff201a">Find our new Cisco Unified Attendant Console End User training videos at </font></b><font color="#ff2600"><b>https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D</b></font><br>
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<div>On Nov 4, 2013, at 4:10 PM, Tim Smith <<a href="mailto:tim.smith@enject.com.au">tim.smith@enject.com.au</a>> wrote:</div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Hi Jamie,<o:p></o:p></span></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Yes, it seems to be something that most of my clients expect.<o:p></o:p></span></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Anytime I see the CUAC products on a build, I think to myself, I hope the SA has told them there is no announcements or in-queue messaging.<o:p></o:p></span></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">I know we could use a VM product for welcome messages etc, but this just gets really messy, particularly from a reporting perspective. (I don’t want the same
call going in and out of the system)<o:p></o:p></span></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Cheers,<o:p></o:p></span></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); "> </span></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Tim<o:p></o:p></span></div>
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<b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; ">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; "><span class="Apple-converted-space"> </span>Jamie Gale -X (jamgale - Arc Solutions
at Cisco) [mailto:jamgale@<a href="http://cisco.com/" style="color: purple; text-decoration: underline; ">cisco.com</a>]<span class="Apple-converted-space"> </span><br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Tuesday, 5 November 2013 1:03 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Tim Smith<br>
<b>Cc:</b><span class="Apple-converted-space"> </span>Dennis Heim;<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline; ">cisco-voip@puck.nether.net</a>; Boon<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] e164 Dialplan & UC Application Version Support<o:p></o:p></span></div>
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<o:p> </o:p></div>
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Tim,<o:p></o:p></div>
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<o:p> </o:p></div>
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That is correct, Voice Connect is only available in Arc Professional and not any of the CUAC products.<o:p></o:p></div>
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<o:p> </o:p></div>
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Do you see a high demand for this feature?<o:p></o:p></div>
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<span style="font-size: 13.5pt; font-family: Calibri, sans-serif; "><br>
Kind Regards<br>
<br>
Jamie Gale<br>
Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>
Arc Solutions, onsite at Cisco<br>
<a href="mailto:jamgale@cisco.com" style="color: purple; text-decoration: underline; ">jamgale@cisco.com</a><br>
D +1 919 392 4671<br>
M +1 919 699 4910<br>
<br>
</span><b><span style="font-size: 13.5pt; font-family: Calibri, sans-serif; color: rgb(255, 32, 26); ">Find our new Cisco Unified Attendant Console End User training videos at </span></b><b><span style="font-size: 13.5pt; font-family: Calibri, sans-serif; color: rgb(255, 38, 0); "><a href="https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D" style="color: purple; text-decoration: underline; ">https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D</a></span></b><span style="font-size: 13.5pt; font-family: Calibri, sans-serif; "><br>
<br>
<b>Join the Cisco Unified Attendant Console Forum at Arc Solutions! <a href="http://forum.arcsolutions.com/forumdisplay.php?f=4" style="color: purple; text-decoration: underline; ">http://forum.arcsolutions.com/forumdisplay.php?f=4</a></b><o:p></o:p></span></div>
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<o:p> </o:p></div>
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On Nov 3, 2013, at 9:35 PM, Tim Smith <<a href="mailto:tim.smith@enject.com.au" style="color: purple; text-decoration: underline; ">tim.smith@enject.com.au</a>><o:p></o:p></div>
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wrote:<o:p></o:p></div>
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<o:p> </o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Hi Jamie,</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); "> </span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Still no voice connect though right?</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); "> </span><o:p></o:p></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Cheers,</span><o:p></o:p></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); "> </span><o:p></o:p></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); ">Tim.</span><o:p></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(58, 58, 58); "> </span><o:p></o:p></div>
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<b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; ">From:</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></span><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; ">cisco-voip
[mailto:cisco-<a href="mailto:voip-bounces@puck.nether.net" style="color: purple; text-decoration: underline; "><span style="color: purple; ">voip-bounces@puck.nether.net</span></a>]<span class="apple-converted-space"> </span><b>On Behalf Of<span class="apple-converted-space"> </span></b>Jamie
Gale -X (jamgale - Arc Solutions at Cisco)<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Saturday, 2 November 2013 1:11 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Dennis Heim;<span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline; "><span style="color: purple; ">cisco-voip@puck.nether.net</span></a>;
Boon<br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] e164 Dialplan & UC Application Version Support</span><o:p></o:p></div>
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Correct; though BLF would not work without an exact match, you can still dial numbers if it is in a format with a +.<o:p></o:p></div>
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In case others are not aware there are some updates coming shortly with the CUAC Portfolio, I mention this because of the redundancy comment below.<o:p></o:p></div>
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<o:p></o:p></div>
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In version 10.0 (shipping in the coming weeks), there will no longer be a Business, Enterprise or Premium Edition. Version 10 will simply now be Cisco Unified Attendant Console Advanced and it will have the same scalability and features as the current Premium
Edition, with the exception of redundancy, which will be available as an add-on license (though existing Premium Edition customers with UCSS who upgrade to version 10.0 will automatically retain their redundancy license). Although I cannot confirm the costs
right now, this will bring the price of the solution down and will make it much more competitive, it will also be possible to add redundancy at any time without the need to reinstall the whole system, it will just be an addition license and a configuration
step (and adding the actual backup server).<o:p></o:p></div>
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If you currently have any version of Business, Enterprise or Premium Edition of CUAC and you have UCSS, you will have the ability to upgrade to the new version 10.0 at no extra cost. Cisco Unified Attendant Console Advanced version 10.0 also brings the ability
to manually add contacts into the Contact Directory that do not exist in the sync source (CUCM or AD), the ability to share Personal Directory Groups between Operators, and a much-improved out of hours/time of day routing system.<o:p></o:p></div>
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In addition to this, in late December we will also be releasing Cisco Unified Attendant Console Standard. This is a brand new serverless attendant console, which will be much easier to deploy and support and will be the perfect replacement for anyone still
holding on to the old CUCM attendant console. Cisco Unified Attendant Console Standard will not be free, but it will be competitively priced within the Attendant Console market. This console will have the ability to support E.164 number formats and translate
those numbers with configurable rules in order to obtain BLF information if the DN in the CUCM is not an exact match, as well as a host of other features.<o:p></o:p></div>
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Please let me know if there are any questions or if you want to know more details.<o:p></o:p></div>
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<span style="font-size: 13.5pt; font-family: Calibri, sans-serif; "><br>
Kind Regards<br>
<br>
Jamie Gale<br>
Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>
Arc Solutions, onsite at Cisco<br>
<a href="mailto:jamgale@cisco.com" style="color: purple; text-decoration: underline; "><span style="color: purple; ">jamgale@cisco.com</span></a><br>
D +1 919 392 4671<br>
M +1 919 699 4910<br>
<br>
<b><span style="color: rgb(255, 32, 26); ">Find our new Cisco Unified Attendant Console End User training videos at </span><span style="color: rgb(255, 38, 0); "><a href="https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D" style="color: purple; text-decoration: underline; "><span style="color: purple; ">https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D</span></a></span></b><br>
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<b>Join the Cisco Unified Attendant Console Forum at Arc Solutions! <a href="http://forum.arcsolutions.com/forumdisplay.php?f=4" style="color: purple; text-decoration: underline; "><span style="color: purple; ">http://forum.arcsolutions.com/forumdisplay.php?f=4</span></a></b></span><o:p></o:p></div>
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On Nov 1, 2013, at 9:21 AM, "Heim, Dennis" <<a href="mailto:Dennis.Heim@wwt.com" style="color: purple; text-decoration: underline; "><span style="color: purple; ">Dennis.Heim@wwt.com</span></a>><o:p></o:p></div>
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wrote:<o:p></o:p></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I’d assume with the premium edition it’s the same as before where what is listed in the directory for phone number needs to match exactly for status what
is configured as the line… aka no “-“, “(“, “)”.</span><o:p></o:p></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span><o:p></o:p></div>
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<b><span lang="EN-US" style="font-size: 10.5pt; font-family: Calibri, sans-serif; ">Dennis Heim | Solution Architect (Collaboration)</span></b><o:p></o:p></div>
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<span lang="EN-US" style="font-size: 10.5pt; font-family: Calibri, sans-serif; ">World Wide Technology, Inc. | 314-212-1814</span><o:p></o:p></div>
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<b><i><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 127); ">PS Engineering: </span></i></b><i><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 127); "> Innovate & Ignite.</span></i><o:p></o:p></div>
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<b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; "> </span></span><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">Boon
[mailto:ciscovoipuser@<a href="http://gmail.com/" style="color: purple; text-decoration: underline; "><span style="color: purple; ">gmail.com</span></a>]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Friday, November 01, 2013 8:06 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Heim, Dennis<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline; "><span style="color: purple; ">cisco-voip@puck.nether.net</span></a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] e164 Dialplan & UC Application Version Support</span><o:p></o:p></div>
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<span lang="EN-US">CUACP</span><o:p></o:p></div>
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<span lang="EN-US">Cisco Unified Attendant Console Premium version... the new one which provides the long over due redundancy!!!</span><o:p></o:p></div>
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<span lang="EN-US">On Thu, Oct 31, 2013 at 5:54 PM, Heim, Dennis <<a href="mailto:Dennis.Heim@wwt.com" target="_blank" style="color: purple; text-decoration: underline; "><span style="color: purple; ">Dennis.Heim@wwt.com</span></a>> wrote:</span><o:p></o:p></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">UCCX does not support the +. CUC only supports the plus on alternative extensions.</span><o:p></o:p></div>
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<span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">What is CUACP?</span><o:p></o:p></div>
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<b><span lang="EN-US" style="font-size: 10.5pt; font-family: Calibri, sans-serif; ">Dennis Heim | Solution Architect (Collaboration)</span></b><o:p></o:p></div>
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<span lang="EN-US" style="font-size: 10.5pt; font-family: Calibri, sans-serif; ">World Wide Technology, Inc. |<span class="apple-converted-space"> </span><a href="tel:314-212-1814" target="_blank" style="color: purple; text-decoration: underline; "><span style="color: purple; ">314-212-1814</span></a></span><o:p></o:p></div>
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<b><i><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 127); ">PS Engineering: </span></i></b><i><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(0, 0, 127); "> Innovate & Ignite.</span></i><o:p></o:p></div>
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<b><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span class="apple-converted-space"><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; "> </span></span><span lang="EN-US" style="font-size: 10pt; font-family: Tahoma, sans-serif; ">cisco-voip
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline; "><span style="color: purple; ">cisco-voip-bounces@puck.nether.net</span></a>]<span class="apple-converted-space"> </span><b>On Behalf
Of<span class="apple-converted-space"> </span></b>Boon<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Thursday, October 31, 2013 1:51 PM<br>
<b>To:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline; "><span style="color: purple; ">cisco-voip@puck.nether.net</span></a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>[cisco-voip] e164 Dialplan & UC Application Version Support</span><o:p></o:p></div>
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<span lang="EN-US">I'm looking to use + dialing in my next customer dialplan design. </span><o:p></o:p></div>
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<span lang="EN-US">Could anyone tell me if there are any restrictions with deploying e164 with + dialing for the following application versions:</span><o:p></o:p></div>
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<span lang="EN-US">CUACP 9.1</span><o:p></o:p></div>
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<span lang="EN-US">CUCM 8.6</span><o:p></o:p></div>
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<span lang="EN-US">CUC 8.6</span><o:p></o:p></div>
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<span lang="EN-US">UCCX 8.5</span><o:p></o:p></div>
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<span lang="EN-US">CUPS 8.6</span><o:p></o:p></div>
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<span lang="EN-US">Thanks</span><o:p></o:p></div>
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