<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"></head><body ><div>Can you reskill agents (eg skill level 5 vs skill level 8) in Cisco Supervisor Desktop? Or must you login to AppAdmin?</div><div><br></div><div><br></div><div><div style="font-size:75%;color:#575757">Sent from my Verizon Wireless 4G LTE Smartphone</div></div> </body></html>