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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jason,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>When you login to appadmin with an account that has supervisor (no administrator) rights you get a subset of available menus.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><img width=474 height=345 id="Picture_x0020_3" src="cid:image002.png@01CEDDE2.70BE2520"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Also there is a service parameter to limit the supervisor access to only their own team…..<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><img width=936 height=79 id="Picture_x0020_1" src="cid:image001.png@01CEDDE1.BD240E80"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 summary="" width="90%" style='width:90.0%;border:outset gray 1.0pt'><tr><td colspan=2 valign=top style='border:inset gray 1.0pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b>Application Parameters </b><o:p></o:p></p></td></tr><tr><td width="20%" valign=top style='width:20.0%;border:inset gray 1.0pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Supervisor Access <o:p></o:p></p></td><td width="80%" valign=top style='width:80.0%;border:inset gray 1.0pt;padding:2.25pt 2.25pt 2.25pt 2.25pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The Administrator uses this option to allow certain privileges to supervisors (all supervisors have the same privilege). The options are: <o:p></o:p></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='margin-top:6.0pt;margin-bottom:6.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1'><a name="UCCX_RF_S4F6587E_00__li_796359719F574DE8"></a><a name="UCCX_RF_S4F6587E_00__ul_92C77CE62B19439D"></a>No access to teams—The supervisor logs into the Supervisor page, but will not be able to see any team information (No RmCm info). <o:p></o:p></li><li class=MsoNormal style='margin-top:6.0pt;margin-bottom:6.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1'><a name="UCCX_RF_S4F6587E_00__li_B0499A721EDD4DDC"></a>Access to all teams—The supervisor logs into the Supervisor page, and will be able to see all the teams (RmCm information). <o:p></o:p></li><li class=MsoNormal style='margin-top:6.0pt;margin-bottom:6.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1'><a name="UCCX_RF_S4F6587E_00__li_FD53E8AA13354BEB"></a>Access to supervisor teams only—The supervisor logs into the Supervisor page, and will be able to see the teams they supervise. <o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Default: No access to teams <o:p></o:p></p><table class=MsoNormalTable border=0 cellpadding=0><tr><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal><b>Note </b><o:p></o:p></p></td><td style='padding:.75pt .75pt .75pt .75pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>A supervisor who does not have administrator privileges can add, modify, or remove skills from an agent. <o:p></o:p></p></td></tr></table></td></tr></table><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Joe<o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jason Aarons (AM)<br><b>Sent:</b> Sunday, November 10, 2013 12:08 AM<br><b>To:</b> Tanner Ezell<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] UCCX 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Can I limit the Supervisor’s access in Appadmin? I recall it was all or nothing, that UCCX doesn’t have a multilevel access but maybe I’m wrong?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>PS thanks Tanner and Joe<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Tanner Ezell <a href="mailto:[mailto:tanner.ezell@gmail.com]">[mailto:tanner.ezell@gmail.com]</a> <br><b>Sent:</b> Saturday, November 09, 2013 7:35 PM<br><b>To:</b> Jason Aarons (AM)<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] UCCX 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>AppAdmin only.<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Sat, Nov 9, 2013 at 5:29 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><p class=MsoNormal>Can you reskill agents (eg skill level 5 vs skill level 8) in Cisco Supervisor Desktop? Or must you login to AppAdmin?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal><span style='font-size:9.0pt;color:#575757'>Sent from my Verizon Wireless 4G LTE Smartphone<o:p></o:p></span></p></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></p></div></body></html>